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For Companies At a Glance
- Tasks: Lead our loyalty programme to boost customer retention and engagement.
- Company: Fast-growing eCommerce beauty brand expanding into the US.
- Benefits: Competitive pay, professional growth, free gym, and store discounts.
- Why this job: Join a creative team and make a real impact on customer loyalty.
- Qualifications: 3+ years in CRM or loyalty roles with strong analytical skills.
- Other info: Fun work environment with exciting company events and 'Moody Monday's' treats.
The predicted salary is between 28800 - 48000 £ per year.
Location: Stockport, UK (Office)
Reports To: Head of Ecommerce
Contract Type: Full-Time, Permanent
About Us
We’re a fast-growing eCommerce beauty brand based in Manchester, currently expanding into the US. With a thriving online store, a subscription-based service, and a passionate customer base, we’re on a mission to create beauty products that people love – and keep coming back for. As we scale, we’re looking for a creative and data-savvy Loyalty Manager to take our customer retention and loyalty strategies to the next level.
The Role
As Loyalty Manager, you’ll be responsible for developing and executing our loyalty and rewards strategy, focusing on increasing customer lifetime value, reducing churn, and driving repeat purchases. You’ll work closely with CRM, ecommerce, marketing, and product teams to deliver best-in-class loyalty experiences that turn one-time buyers into lifelong brand advocates.
Key Responsibilities
- Own and manage our loyalty programme end-to-end: strategy, execution, reporting, and optimisation.
- Analyse customer behaviour and segmentation to design compelling loyalty journeys.
- Work with the CRM Manager to integrate loyalty initiatives across email, SMS, and push marketing.
- Collaborate with product and UX teams to embed loyalty touchpoints across the customer journey (on-site, in store and in-app).
- Co-ordinate campaigns to promote loyalty point usage, referrals, and subscription upgrades.
- Track KPIs such as retention rate, repeat purchase rate, and loyalty ROI.
- Conduct competitor and industry research to keep our programme innovative and ahead of the curve.
- Work with International expansion teams to tailor loyalty approaches for new markets.
What We're Looking For
- 3+ years in a CRM, retention, or loyalty-focused role within eCommerce or consumer brands.
- Strong understanding of loyalty programme mechanics, including points-based systems, tiers, and gamification.
- Analytical mindset with experience using tools like Google Analytics, Looker, or similar.
Why join us?
- A fun and supportive work environment where creativity thrives.
- Opportunities for growth and professional development.
- Competitive compensation and benefits.
- Work with a team that shares your passion.
- Access to company events.
- Free on-site gym.
- Store discount.
- ‘Moody Monday’s’- a staff treat every Monday.
Loyalty Manager in Manchester employer: P Louise
Contact Detail:
P Louise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and eCommerce industry on LinkedIn. Join relevant groups and engage in discussions to get your name out there. You never know who might have a lead on that perfect Loyalty Manager role!
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your past successes in loyalty programmes. Use data and examples to demonstrate how you've increased customer retention and engagement. This will make you stand out when you apply through our website.
✨Tip Number 3
Prepare for interviews by researching our brand and understanding our customer base. Think about how you can tailor loyalty strategies specifically for us. Bring fresh ideas to the table that align with our mission of creating beauty products that people love.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind us why you're the perfect fit for the Loyalty Manager position. It shows enthusiasm and keeps you top of mind!
We think you need these skills to ace Loyalty Manager in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the beauty industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing customer experiences.
Tailor Your CV: Make sure your CV highlights relevant experience in CRM or loyalty roles. We love seeing how your past work aligns with our mission, so don’t be shy about showcasing your achievements in customer retention and loyalty strategies.
Be Data-Driven: Since we’re all about analytics, include specific examples of how you’ve used data to drive decisions in previous roles. Mention any tools you’ve used, like Google Analytics, to show us you’re ready to dive into the numbers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at P Louise
✨Know Your Numbers
As a Loyalty Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics like customer lifetime value and retention rates. Be ready to discuss how you've used data in past roles to drive loyalty strategies.
✨Showcase Your Creativity
This role requires a creative approach to loyalty programmes. Think of innovative ideas you can bring to the table. Prepare examples of successful campaigns you've executed that increased customer engagement or retention.
✨Understand the Brand
Familiarise yourself with the company's products and values. Show genuine enthusiasm for their mission and how you can contribute to creating beauty products that customers love. This will help you connect with the interviewers.
✨Prepare for Collaboration Questions
You'll be working closely with various teams, so expect questions about teamwork. Have examples ready that highlight your experience collaborating with CRM, marketing, and product teams to achieve common goals.