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- Tasks: Lead the floor team, ensuring exceptional service and smooth operations.
- Company: Join Pink Island Cafe, a vibrant spot known for its welcoming atmosphere.
- Benefits: Enjoy competitive pay, free drinks, gym access, and staff discounts.
- Why this job: Be part of a fun team culture with opportunities for growth and development.
- Qualifications: 3 years of experience in a supervisory role required.
- Other info: Shifts include evenings and weekends, with a unique 'Moody Monday' initiative.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Floor Supervisor who will oversee daily floor operations, ensuring smooth service, team coordination, and maintaining a positive and welcoming atmosphere. This role requires a hands-on, proactive leader who thrives in a fast-paced environment, is solution-oriented, and leads by example. You will be responsible for managing the floor team, optimising customer satisfaction, and working closely with the management team to enhance the overall performance of the café.
Key Responsibilities:
- Team Leadership: Lead, motivate, and train the front-of-house team (servers, bartenders, hosts) to provide exceptional service. Monitor staff performance and ensure that all team members follow service standards, protocols, and policies.
- Customer Experience: Ensure guests have an outstanding experience from arrival to departure. Resolve any customer complaints or issues promptly, ensuring every guest feels valued and heard.
- Operational Management: Oversee the daily operations of the floor, including managing reservations, guest flow, and coordinating the staff to ensure efficient service. Handle opening and closing duties, ensuring the café is prepared for service.
- Staff Scheduling & Coordination: Assist with creating staff schedules, ensuring proper coverage during peak times. Ensure that the floor is adequately staffed and that all roles are being fulfilled effectively.
- Quality Control: Monitor food and drink quality during service to ensure the Pink Island Cafe's standards are being met. Address any discrepancies with kitchen or bar staff as necessary.
- Collaboration: Work alongside the kitchen to ensure seamless communication and cooperation between front and back-of-house operations.
- Training & Development: Provide ongoing training and development to the floor team to help them grow within the company. Lead by example, offering guidance and constructive feedback.
Benefits:
- Competitive salary based on experience.
- Opportunity for career growth and development.
- Free teas and coffees.
- Free gym access.
- Staff discounts on P Louise products and services.
- A fun and vibrant work environment.
- Moody Monday (a fun initiative where Mondays are made better with treats and surprises).
- Evenings and Weekends 10am-6pm and 12-8pm shifts.
Floor Supervisor (Stockport) employer: P Louise
Contact Detail:
P Louise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor (Stockport)
✨Tip Number 1
Familiarise yourself with the café's atmosphere and customer service style. Visit Pink Island Cafe if possible, observe how the staff interact with customers, and take note of the service standards they uphold. This will help you align your approach with their expectations.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments during any informal conversations or networking opportunities. Share specific examples of how you've successfully managed teams and resolved conflicts, as this will demonstrate your capability to lead effectively.
✨Tip Number 3
Prepare to discuss your strategies for enhancing customer satisfaction. Think of innovative ideas or past experiences where you improved guest experiences, as this will show your proactive approach and commitment to quality service.
✨Tip Number 4
Connect with current or former employees on social media platforms like LinkedIn. Ask them about their experiences at Pink Island Cafe and any tips they might have for standing out as a candidate. This insider knowledge can give you an edge in your application.
We think you need these skills to ace Floor Supervisor (Stockport)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and customer service. Use specific examples from your past roles that demonstrate your ability to manage a team and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your proactive leadership style. Mention how your experience aligns with the responsibilities of the Floor Supervisor role and how you can contribute to creating a positive atmosphere.
Highlight Relevant Skills: In your application, emphasise skills such as operational management, staff scheduling, and quality control. Provide examples of how you've successfully implemented these skills in previous positions to improve service and team performance.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Pink Island Cafe. Mention any specific aspects of the café's culture or values that resonate with you, and explain why you would be a great fit for their team.
How to prepare for a job interview at P Louise
✨Show Your Leadership Skills
As a Floor Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your hands-on approach and proactive leadership style.
✨Emphasise Customer Experience
This role is all about ensuring guests have an outstanding experience. During the interview, discuss your strategies for handling customer complaints and how you ensure every guest feels valued. Share specific instances where you've gone above and beyond for customers.
✨Discuss Operational Management
Be ready to talk about your experience with managing daily operations. Highlight your skills in coordinating staff, managing reservations, and ensuring efficient service. Providing examples of how you've optimised operations in previous roles will be beneficial.
✨Highlight Training and Development Experience
Training and developing your team is crucial in this role. Discuss any experience you have in training staff, providing feedback, and fostering a positive learning environment. Mention how you lead by example and support your team's growth.
