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- Tasks: Lead the floor team, ensuring exceptional service and smooth operations.
- Company: Join Pink Island Cafe, a vibrant spot known for its welcoming atmosphere.
- Benefits: Enjoy competitive pay, free drinks, gym access, and staff discounts.
- Why this job: Be part of a fun team that values growth and customer satisfaction.
- Qualifications: 3 years of experience in a supervisory role required.
- Other info: Full flexibility needed, with weekends a must.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Floor Supervisor who will oversee daily floor operations, ensuring smooth service, team coordination, and maintaining a positive and welcoming atmosphere. This role requires a hands-on, proactive leader who thrives in a fast-paced environment, is solution-oriented, and leads by example. You will be responsible for managing the floor team, optimising customer satisfaction, and working closely with the management team to enhance the overall performance of the café.
Key Responsibilities:
- Team Leadership: Lead, motivate, and train the front-of-house team (servers, bartenders, hosts) to provide exceptional service. Monitor staff performance and ensure that all team members follow service standards, protocols, and policies.
- Customer Experience: Ensure guests have an outstanding experience from arrival to departure. Resolve any customer complaints or issues promptly, ensuring every guest feels valued and heard.
- Operational Management: Oversee the daily operations of the floor, including managing reservations, guest flow, and coordinating the staff to ensure efficient service. Handle opening and closing duties, ensuring the café is prepared for service.
- Staff Scheduling & Coordination: Assist with creating staff schedules, ensuring proper coverage during peak times. Ensure that the floor is adequately staffed and that all roles are being fulfilled effectively.
- Quality Control: Monitor food and drink quality during service to ensure the Pink Island Cafe's standards are being met. Address any discrepancies with kitchen or bar staff as necessary.
- Collaboration: Work alongside the kitchen to ensure seamless communication and cooperation between front and back-of-house operations.
- Training & Development: Provide ongoing training and development to the floor team to help them grow within the company. Lead by example, offering guidance and constructive feedback.
Benefits:
- Competitive salary based on experience.
- Opportunity for career growth and development.
- Free teas and coffees.
- Free gym access.
- Staff discounts on P Louise products and services.
- A fun and vibrant work environment.
- Moody Monday (a fun initiative where Mondays are made better with treats and surprises).
Schedule: Full flexibility required, weekends REQUIRED.
Floor Supervisor employer: P Louise
Contact Detail:
P Louise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor
✨Tip Number 1
Familiarise yourself with the café's atmosphere and service style before applying. Visit Pink Island Cafe, observe how the staff interact with customers, and take note of the overall vibe. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Pink Island Cafe. Reach out on platforms like LinkedIn to gain insights about the team dynamics and expectations for the Floor Supervisor role. Personal connections can often provide valuable information that sets you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of your leadership experience in fast-paced environments. Think of situations where you've successfully resolved customer complaints or improved team performance. Being able to share these stories will demonstrate your hands-on approach and solution-oriented mindset.
✨Tip Number 4
Showcase your understanding of operational management by being ready to discuss how you would handle busy periods and staff scheduling. Highlight any relevant experience you have in managing reservations and guest flow, as this will illustrate your capability to maintain efficiency during peak times.
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and customer service. Use specific examples from your past roles that demonstrate your ability to manage a team and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role of Floor Supervisor. Mention your hands-on leadership style and how you thrive in fast-paced environments. Be sure to address how you can contribute to maintaining a positive atmosphere at the café.
Highlight Relevant Skills: In your application, emphasise skills such as operational management, staff scheduling, and quality control. Provide examples of how you've successfully implemented these skills in previous positions.
Showcase Your Problem-Solving Abilities: Include instances where you've resolved customer complaints or improved service efficiency. This will demonstrate your proactive approach and solution-oriented mindset, which are key for this role.
How to prepare for a job interview at P Louise
✨Show Your Leadership Skills
As a Floor Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your hands-on approach and proactive leadership style.
✨Emphasise Customer Experience
This role is all about ensuring guests have an outstanding experience. Be ready to discuss specific instances where you've resolved customer complaints or enhanced guest satisfaction, showcasing your commitment to excellent service.
✨Discuss Operational Management
Familiarise yourself with the daily operations of a café. During the interview, talk about your experience with managing reservations, guest flow, and staff coordination, demonstrating your ability to keep things running smoothly in a fast-paced environment.
✨Highlight Training and Development Experience
Training and developing your team will be key in this role. Share your experiences in providing guidance and constructive feedback to team members, and how you've helped them grow within their roles.
