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- Tasks: Lead the floor team, ensuring exceptional service and smooth operations.
- Company: Join Pink Island Cafe, a vibrant spot known for its welcoming atmosphere.
- Benefits: Enjoy competitive pay, free drinks, gym access, and staff discounts.
- Why this job: Be part of a fun team that values growth and customer satisfaction.
- Qualifications: 3 years of experience in a supervisory role required.
- Other info: Flexibility for weekends and varied shifts is essential.
The predicted salary is between 28800 - 43200 £ per year.
3 Year Experience Required. We are looking for a Floor Supervisor who will oversee daily floor operations, ensuring smooth service, team coordination, and maintaining a positive and welcoming atmosphere. This role requires a hands-on, proactive leader who thrives in a fast-paced environment, is solution-oriented, and leads by example. You will be responsible for managing the floor team, optimising customer satisfaction, and working closely with the management team to enhance the overall performance of the café.
Key Responsibilities:
- Team Leadership: Lead, motivate, and train the front-of-house team (servers, bartenders, hosts) to provide exceptional service. Monitor staff performance and ensure that all team members follow service standards, protocols, and policies.
- Customer Experience: Ensure guests have an outstanding experience from arrival to departure. Resolve any customer complaints or issues promptly, ensuring every guest feels valued and heard.
- Operational Management: Oversee the daily operations of the floor, including managing reservations, guest flow, and coordinating the staff to ensure efficient service. Handle opening and closing duties, ensuring the café is prepared for service.
- Staff Scheduling & Coordination: Assist with creating staff schedules, ensuring proper coverage during peak times. Ensure that the floor is adequately staffed and that all roles are being fulfilled effectively.
- Quality Control: Monitor food and drink quality during service to ensure the Pink Island Cafe's standards are being met. Address any discrepancies with kitchen or bar staff as necessary.
- Collaboration: Work alongside the kitchen to ensure seamless communication and cooperation between front and back-of-house operations.
- Training & Development: Provide ongoing training and development to the floor team to help them grow within the company. Lead by example, offering guidance and constructive feedback.
Benefits:
- Competitive salary based on experience.
- Opportunity for career growth and development.
- Free teas and coffees.
- Free gym access.
- Staff discounts on P Louise products and services.
- A fun and vibrant work environment.
- Moody Monday (a fun initiative where Mondays are made better with treats and surprises).
Full flexibility is required for this role including weekends and 10am-6pm and 12-8pm shifts.
Floor Supervisor employer: P Louise
Contact Detail:
P Louise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor
✨Tip Number 1
Familiarise yourself with the café's atmosphere and service style before your interview. Visit Pink Island Café, observe how the team interacts with customers, and take note of their service standards. This will help you demonstrate your understanding of their operations during your discussions.
✨Tip Number 2
Prepare to showcase your leadership skills by thinking of specific examples from your past experience where you successfully led a team or resolved customer complaints. Being able to articulate these experiences will highlight your suitability for the Floor Supervisor role.
✨Tip Number 3
Network with current or former employees of Pink Island Café if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you’re a great fit for the team.
✨Tip Number 4
Demonstrate your passion for customer service during the interview. Share your thoughts on what makes an outstanding guest experience and how you would ensure that every customer feels valued. This will resonate well with the hiring team looking for someone who prioritises customer satisfaction.
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and customer service. Use specific examples from your past roles that demonstrate your ability to manage a team and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role of Floor Supervisor. Mention your hands-on leadership style and how you thrive in fast-paced environments. Be sure to relate your experience directly to the responsibilities listed in the job description.
Highlight Key Skills: In your application, emphasise skills such as operational management, staff scheduling, and quality control. Use bullet points to make these stand out and ensure they align with the key responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at P Louise
✨Show Your Leadership Skills
As a Floor Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your hands-on approach and proactive leadership style.
✨Emphasise Customer Experience
This role is all about ensuring guests have an outstanding experience. During the interview, discuss your strategies for handling customer complaints and how you ensure every guest feels valued. Share specific instances where you've gone above and beyond for customers.
✨Discuss Operational Management
Be ready to talk about your experience with managing daily operations. Highlight your skills in coordinating staff, managing reservations, and ensuring efficient service. Providing examples of how you've optimised operations in previous roles will be beneficial.
✨Highlight Training and Development Experience
Training and developing your team is crucial for this position. Discuss any experience you have in training staff, providing feedback, and fostering a positive learning environment. Mention how you lead by example and support your team's growth.
