Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the team to create unforgettable customer experiences and resolve guest concerns.
- Company: Join the P Louise empire, known for exceptional service in personal care.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team dedicated to making every guest feel valued and special.
- Qualifications: 5+ years in customer experience with management skills; excellent communication is a must.
- Other info: This is a full-time role in a fast-paced setting, perfect for proactive leaders.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Customer Experience Manager to ensure every guest has an unforgettable experience at our Plouise empire. With a focus on customer satisfaction, you will oversee the development and execution of strategies to enhance the overall customer journey. This role requires a proactive leader who thrives in a fast-paced environment, is solution-oriented, and consistently goes above and beyond to ensure guests feel valued, heard, and taken care of. You will work closely with the team to optimise service, foster a welcoming atmosphere, and maintain high standards of excellence.
Key Responsibilities:
- Customer Experience Strategy: Develop and implement customer experience strategies that align with the brand, ensuring every guest interaction is memorable and exceeds expectations.
- Guest Relations: Serve as the primary point of contact for resolving guest concerns, complaints, and feedback. Ensure all issues are handled promptly and professionally, leaving guests feeling satisfied and valued.
- Team Leadership & Training: Lead, motivate, and train the customer-facing team to provide exceptional service.
- Operational Coordination: Oversee the flow of service, ensuring guest satisfaction at every touchpoint, from arrival to departure. Monitor the experience to identify opportunities for improvement and address any challenges in real-time. Ensure all customer-facing interactions meet the service standards.
- Staff Scheduling & Coordination: Collaborate with the management team to ensure proper staffing coverage during peak hours. Ensure that every customer-facing team member is prepared to provide top-tier service.
- Collaboration: Work closely with the kitchen, bar, and management teams to ensure seamless communication and cooperation, ensuring a cohesive guest experience across all departments.
Who You Are:
A customer-focused leader with 5+ years of experience in a customer experience role, with previous management experience. You are passionate about delivering exceptional customer service and understand the value of creating memorable guest experiences. You possess excellent communication and interpersonal skills, with the ability to handle feedback, resolve conflicts, and engage with a variety of personalities. You thrive in fast-paced environments and can handle multiple priorities while ensuring guests are always satisfied.
How to Apply:
If you are ready to lead an incredible team and ensure that P Louise Empire continues to provide world-class service, we want to hear from you! Apply now and be part of a dynamic team that makes every guest feel special.
Customer Experience Manager employer: P Louise
Contact Detail:
P Louise Recruiting Team
careers@plouise.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the P Louise brand and its values. Understanding their customer experience philosophy will help you align your approach during interviews and demonstrate your passion for creating memorable guest experiences.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your ability to lead a team and enhance customer satisfaction. Highlight instances where you've successfully resolved guest complaints or implemented strategies that improved the overall customer journey.
✨Tip Number 3
Network with current or former employees of P Louise, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
✨Tip Number 4
Demonstrate your understanding of the fast-paced environment by discussing how you manage multiple priorities effectively. Share techniques or tools you use to stay organised and ensure high standards of service are maintained at all times.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Experience Manager position. Tailor your application to highlight how your experience aligns with these expectations.
Craft a Compelling CV: Ensure your CV showcases your relevant experience in customer service and management. Use specific examples of how you've enhanced customer experiences in previous roles, focusing on measurable outcomes where possible.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and detail your leadership style. Mention specific strategies you have implemented in the past that improved customer satisfaction and how you plan to bring that expertise to P Louise.
Highlight Soft Skills: Emphasise your communication and interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully resolved conflicts or handled feedback, as these are crucial for a Customer Experience Manager.
How to prepare for a job interview at P Louise
✨Showcase Your Customer-Centric Mindset
Make sure to highlight your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
As a Customer Experience Manager, you'll need to lead a team effectively. Be prepared to discuss your leadership style and provide examples of how you've motivated and trained teams to deliver exceptional service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've successfully resolved guest complaints or improved customer satisfaction, and be ready to explain your thought process.
✨Research the Company Culture
Familiarise yourself with the values and culture of the P Louise empire. Understanding their approach to customer experience will help you align your answers with their expectations and demonstrate your genuine interest in the role.
