Digital Experience Specialist in Newport

POSITION SUMMARY: Responsible for supporting the development, quality assurance, and tracking of digital promotional content, including Top Deals and Save Hub pages. This role ensures accuracy, consistency, and timely delivery of content by building detailed specifications, performing thorough QA checks prior to and after launch, and maintaining organized tracking of project progress. This position plays a critical role in ensuring a seamless customer experience and operational efficiency.

ESSENTIAL JOB FUNCTIONS:

• This hybrid position will be required to work in our Corporate Office at least two full days per week based on your team’s schedule.
• Build and maintain detailed spec sheets for Top Deals and Save Hub pages, ensuring accuracy and alignment with promotional requirements.
• Collaborate with cross-functional teams to gather and incorporate necessary content, assets, and updates.
• Perform comprehensive QA reviews of page previews prior to launch to verify accuracy of content, layout, functionality, and links.
• Conduct post-launch QA checks on Wednesdays to confirm pages are live correctly and resolve any issues promptly.
• Communicate clearly and effectively regarding requirements, updates, and QA findings.
• Assist with ad hoc content updates or QA requests as needed.
• Organize and maintain tracking systems for all assigned projects, including timelines, deliverables, and progress updates.

MINIMUM POSITION QUALIFICATIONS:

• 4-year degree or equivalent combination of education and experience.
• Experience working in the grocery industry preferred.
• Capacity to learn multiple computer systems and web-based applications.
• Skill and diplomacy in communicating with people.
• Able to interact effectively with all of the cross-functional teams to accomplish common goals.
• Experience with Excel, Word and PowerPoint.
• Highly motivated self-starter who can work with minimal supervision.
• Capability to collaborate with others and contribute effectively to a team.
• Ability to work under pressure, meet deadlines, prioritise and multi-task.

MINIMUM PHYSICAL ABILITIES:

• Must be able to remain standing/sitting for several hours at a time.
• Lift 10-30 lbs. occasionally.

PREFERRED EXPERIENCE:

• Digital Experience Administrative Support Professional.
• Administrative support position in office environment.
• Retail or grocery experience.

COMPETENCIES/SKILLS:

• Adaptability: maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Building Strategic Working Relationships: developing and using collaborative relationships to facilitate the accomplishment of work goals.
• Building Trust: interacting with Kroger employees, customers and suppliers in a way that gives Kroger Division and Corporate Management confidence in one’s intentions and those of the organization.
• Communication: clearly conveying information and ideas through a variety of media to individuals or groups in the English language.
• Customer Focus: making Kroger customers and their needs a primary focus of one’s actions; developing and sustaining productive relationships with Kroger employees as well as the suppliers that we represent.
• Decision Making: identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences.
• Inclusion: appreciating and leveraging the capabilities, insights and ideas of all individuals; working effectively with individuals of diverse style, ability and motivation for a direct effect on business results.
• Initiating Action: taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive; generating innovative solutions in work situations.
• Self-Starter: working the majority of the time without direct supervision; prioritising, organising and completing workload accurately within allotted time period.
• Work Standards: setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.