At a Glance
- Tasks: Engage customers, manage showroom operations, and exceed sales targets.
- Company: Bridgman, a luxury furniture retailer with 48 years of British design heritage.
- Benefits: Competitive salary, uncapped commission, 31 days annual leave, and professional growth opportunities.
- Other info: Diverse and inclusive workplace committed to equal opportunities.
- Why this job: Join a trusted family-owned business and make a real impact in customer experiences.
- Qualifications: Confident sales professional with strong customer engagement skills.
Location: Royal Tunbridge Wells
Reports to: CEO/Director of Sales
Department: Sales
Salary: £30k plus commission (OTE 41k)
Hours: 40 hours per week across Monday-Sunday
About Us: Bridgman is a luxury furniture retailer with over 48 years of heritage in British design. Renowned for our high-quality products, we aim to create year-round experiences for our customers, both indoors and outdoors. Our showrooms represent the heart of our customer interactions, offering a premium and tailored shopping experience.
Role Overview: As a Furniture Sales Consultant, you will operate in a standalone role, taking full ownership of customer engagement across the showroom. You will be the driving force behind creating exceptional customer experiences and delivering strong sales performance. Your ability to initiate meaningful conversations, follow up persistently, and make every customer feel genuinely valued will be key to your success. You will proactively reach out to potential customers, nurture relationships through attentive follow-up, and ensure no opportunity is left unexplored.
Your Responsibilities:
- Sales Targets: Meet and exceed revenue targets across both showroom and phone sales by leveraging your expertise in customer engagement for face-to-face interactions, telephone conversations, and live video consultations.
- Showroom Excellence: Manage showroom operations, including overseeing merchandising, maintaining visually stunning displays, and ensuring the space operates seamlessly every day.
- Sales Correspondence Mastery: Handle inbound and outbound communication with professionalism across phone, email, messaging and other digital platforms, guiding customers through product selections, responding to enquiries, and confidently converting opportunities into sales.
- Customer-Centric Service: Build lasting relationships through personalised service that delights and inspires, whether face-to-face or via telephone.
- Operational Excellence: Ensure seamless operations across both channels, maintaining impeccable stock knowledge, CRM updates, and presentation standards.
- Brand Ambassadorship: Represent Bridman's commitment to quality across all customer touchpoints, sharing deep product knowledge to instil trust and confidence.
- Team Collaboration: Contribute to a positive, supportive team culture, working collaboratively with colleagues across showroom and phone teams to achieve collective success.
- Lead Management: Effectively manage and follow up on leads generated through both channels, ensuring no opportunity is missed.
Why Bridgman?
- Heritage & Craftsmanship: Join a company rooted in tradition, offering products designed to last a lifetime.
- Family-Owned Values: Be part of a trusted, close-knit team that values integrity, accountability, and teamwork.
- Premium Standards: Represent a brand synonymous with luxury and attention to detail.
- Commitment to Growth: Benefit from regular reviews and opportunities to develop professionally.
Who We’re Looking For: You are a confident, self-motivated sales professional who thrives in a standalone environment and takes genuine pride in owning your results. Comfortable working independently, you are organised, accountable, and energised by working towards and exceeding targets. You are naturally engaging and commercially minded, with a proven ability to build trust quickly and convert opportunities into sales. You remain positive and proactive during quieter trading periods, using initiative to generate leads and drive activity. Resilient, enthusiastic, and customer-focused, you balance strong commercial awareness with a commitment to delivering a premium customer experience that reflects Bridman’s brand values.
What We Offer:
- A competitive salary with uncapped commission opportunities, recognising and rewarding your success.
- 31 days of annual leave (inclusive of bank holidays).
- The chance to take ownership of your role and contribute directly to the success of a trusted, family-owned business with a strong heritage.
- A supportive environment where your ideas are valued, and you’re empowered to grow professionally.
We believe the best team is a diverse team. It's the diverse, kind, and inclusive workforce behind Bridgman that makes us so special. We are committed to being an equal opportunities workplace and employer, this commitment begins with our recruitment process. We can assure all prospective applicants that they will not be discriminated against based on age, race, gender, religion, nationality, sexual orientation, gender identity, disability, or any other status protected by law.
Furniture Consultant (Showroom Manager) in Royal Tunbridge Wells employer: P J Bridgman & Co Ltd
Bridgman is an exceptional employer, offering a unique opportunity to work in a luxury furniture showroom in the picturesque Royal Tunbridge Wells. With a strong commitment to employee growth, a supportive family-owned culture, and competitive compensation including uncapped commission, Bridgman fosters an environment where your contributions are valued and rewarded. Join a team that prides itself on craftsmanship and customer-centric service, ensuring every day is both meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Furniture Consultant (Showroom Manager) in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company inside out! Research Bridgman’s history, values, and products. This way, when you walk into that showroom or pick up the phone, you can speak confidently about what makes them special.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of a mirror. Focus on how you can create exceptional customer experiences and make every interaction count. Remember, it’s all about making customers feel valued!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral. Plus, it shows you’re genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And hey, if you apply through our website, you’ll be in the best position to stand out!
We think you need these skills to ace Furniture Consultant (Showroom Manager) in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Passion for Furniture:When writing your application, let your love for furniture and design shine through. Share any personal experiences or stories that highlight your enthusiasm for creating beautiful spaces and helping customers find their perfect pieces.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the role of a Furniture Sales Consultant. Highlight your sales achievements and customer service skills that demonstrate how you can exceed targets and create exceptional experiences.
Be Professional Yet Personable:While we want to see your personality, it’s important to maintain a professional tone in your written application. Use clear language and structure your thoughts well, but don’t be afraid to let your friendly side come through – after all, building relationships is key in this role!
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and shows us that you’re serious about joining the Bridgman family. Plus, it’s super easy to do!
How to prepare for a job interview at P J Bridgman & Co Ltd
✨Know Your Products Inside Out
Before your interview, make sure you’re familiar with Bridgman's range of furniture. Understand the materials, craftsmanship, and unique selling points of their products. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've met or exceeded sales targets in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to drive sales and create exceptional customer experiences.
✨Emphasise Customer Engagement
Bridgman values personalised service, so be ready to share how you build relationships with customers. Think of instances where you’ve gone above and beyond to ensure a customer felt valued. Highlighting your customer-centric approach will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your enthusiasm for the role and helps you assess if Bridgman is the right fit for you.
