At a Glance
- Tasks: Coordinate service calls and dispatch technicians to ensure smooth operations.
- Company: Dynamic HVAC company focused on customer satisfaction and teamwork.
- Benefits: Competitive pay, flexible PTO, health benefits, and training opportunities.
- Other info: Join a supportive team with great career growth potential.
- Why this job: Be the key link between customers and technicians, making a real difference.
- Qualifications: Experience in HVAC service or as a dispatcher; strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
HVAC Service CoordinatorLocation: Birmingham, AL
Reports To: Service Manager
We’re seeking a detail-oriented Service Coordinator to manage incoming service calls and dispatch Field Technicians efficiently. This role ensures the smooth execution of our Planned Maintenance contracts, Demand Service repairs, and Quoted Projects. As a key point of contact, you'll help maintain strong customer relationships and uphold our service standards.
Key Responsibilities:
• Schedule and dispatch Field Technicians for daily assignments.
• Prioritize service calls based on urgency and impact.
• Coordinate all on-site work scheduling with customers.
• Manage job setup, technician time tracking, and updates
• Communicate between field and office to ensure workflow continuity.
• Monitor parts/materials availability and inform technicians.
• Issue and track purchase orders; reconcile PO logs.
• Maintain truck inventory and ensure accurate billing/payroll prep.
• Support cost control across PM contracts, repairs, and projects.
• Maintain service contract logs and assist with monthly revenue forecasts.
• Follow up with customers to ensure satisfaction.
• Participate in team meetings and assist with ordering parts and contract renewals.
Qualifications:
• Will consider candidates with an associate’s degree or 5 years of experience as a dispatcher or service coordinator in the HVAC industry.
• Valid Driver License and Clean Driving Record, will have MVR check
• 5+ years of experience in HVAC service required.
• Proficiency in Microsoft Excel and Office Suite.
• Strong organizational and communication skills.
Work Schedule:
Please note: We are unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without current or future sponsorship.
Job Type: Full-time
Benefits: We are proud to offer our Team Members:
• Competitive pay and incentives
• Medical, Vision, Dental
• Paid holidays and flexible, generous PTO - 2 weeks after 90 days, opportunity to gain up to 5 weeks
• 401(k) Plan with multiple investment options
• Training and Development Programs
• Company-paid Employee Assistance Program
• Employee discount programs
• Company-paid and voluntary life insurance
• Company-paid and voluntary accidental death & dismemberment (AD&D)
• Company-paid short-term disability and voluntary long-term disability
• Healthcare reimbursement account and dependent care reimbursement account
• Health savings account with company contributions
• Vehicle discount purchase programs
HVAC Service Coordinator- Birmingham, AL employer: P I V O T Workforce
As an HVAC Service Coordinator in Birmingham, AL, you'll join a dynamic team that values detail-oriented professionals dedicated to delivering exceptional service. Our company fosters a supportive work culture with competitive pay, generous PTO, and comprehensive benefits, including training and development opportunities to help you grow in your career. With a focus on employee well-being and satisfaction, we ensure that our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land HVAC Service Coordinator- Birmingham, AL
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace HVAC Service Coordinator- Birmingham, AL
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch P I V O T Workforce's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at P I V O T Workforce. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at P I V O T Workforce
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at P I V O T Workforce.
