At a Glance
- Tasks: Welcome guests and ensure a smooth dining experience in a vibrant restaurant.
- Company: Join a dynamic hospitality team at P.F. Chang’s in Soho, London.
- Benefits: Flexible shifts, training provided, and a fun work environment.
- Other info: Great opportunity for career growth in the hospitality industry.
- Why this job: Be the first and last friendly face guests see while making lasting memories.
- Qualifications: No experience needed; just bring your passion for customer service!
The predicted salary is between 11.7 - 14.3 £ per hour.
Position Description: Hospitality Employee. Accommodate Guest’s needs by greeting and seating Guests in a courteous and timely manner. Assist in delivering excellent hospitality service by maintaining the overall flow of the restaurant. Balance the needs of our reservations and walk-in Guests through accurate quote times and proper seating procedures. Provide our Guests with a positive and professional first and last impression.
Essential Functions:
- Ability to communicate re-opening guidelines to guests prior to dining.
- Ability to complete sanitation practices at front door, host desk, lobby area and crowd control.
- Ability to learn restaurant seating layout, how tables are divided into server areas, and how to deliver food.
- Ability to learn how to set and clear a table neatly and efficiently according to P.F. Chang’s specifications.
- Ability to learn restaurant menu, recognise different menu items for delivery to Guests, guide the Guest on choosing menu items, and be able to answer Guest’s questions regarding menu items being delivered and explain the Progressive Wine List.
- Ability to interact courteously with Guests (answer phones, greet Guests, seat Guests, make reservations, take food orders).
- Must be able to learn curbside process and takeout expectations.
- Must be able to speak clearly and listen attentively to employees, dining room staff, management and guests.
- Must be able to operate kitchen equipment including the coffee machine, iced tea machine, lemon slicer, steamer and POS system.
- Safely handle and package food for dine in and take out.
- Ability to handle a tray.
- Ability to follow company procedures for responsible alcohol service.
- Ability to make and serve beverages.
- Ability to serve alcoholic beverages within applicable state laws.
- Ability to recognise an intoxicated Guest.
- Must inform Managers and/or Chefs of all quality and service issues, problems, and miscues.
- Ability to handle cash.
- Ability to learn how to use cleaning chemicals properly.
- Ability to clean and maintain facilities.
- Ability to learn side-work required for each shift.
- Ability to learn and follow uniform standards.
- Ability to learn and follow all company policies, procedures and standards.
Competencies:
- Must be a team player and effectively communicate with guests and employees.
- Must be detail-oriented, able to multi-task, and organised.
- Must have excellent interpersonal and customer service skills.
- Must have integrity, honesty and accountability in all dealings.
- Must be committed to guest service.
- Must have knowledge of proper sanitation and safety procedures.
- Must have basic reading, writing and math skills.
ADA Requirements/Working Conditions:
- Must be able to walk or stand for extended periods of time for the duration of each shift.
- Must be able to reach, bend, balance and transport various objects weighing up to 15 pounds.
- Must be able to hear sufficiently to communicate effectively with co-workers and guests.
- Ability to work around various levels of temperature, including warm to very warm temperatures in the kitchen.
Additional Job Description: Hiring immediately for full-time or part-time Host or Hostesses.
Job Summary: The Host is responsible for delivering an excellent hospitality experience by maintaining the overall flow of the restaurant. They provide a positive and professional first and last impression to every guest. In the event there is a wait time, quote an accurate wait time and answer any questions the guest may have.
Job Responsibilities:
- Interact courteously with Guests (answer phones, greet Guests, seat Guests, make reservations, take food orders).
- Uphold our high safety and sanitation standards by completing sanitation practices at front door, host desk, lobby area and crowd control.
- Learn restaurant seating layout, how tables are divided into server areas, and how to deliver food.
- Set and clear a table neatly and efficiently according to P.F. Chang’s specifications.
- Learn curbside process and takeout expectations.
- Conduct side-work as required for each shift.
Job Requirements:
- Previous experience is not required – we will train you!
- Must be at least 18 years old.
- Excellent customer service skills and etiquette.
- Ability to execute proper sanitation practices and safety procedures.
- Must be able to communicate effectively with co-workers and guests.
- Flexibility to work a variety of shifts.
- Ability to multi-task in a fast-paced, team-work environment.
Host - Soho, London employer: P.F. Chang's
P.F. Chang’s is an exceptional employer located in the vibrant Soho area of London, offering a dynamic work environment where team members are valued and supported. With a strong focus on employee growth, we provide comprehensive training for all roles, ensuring that even those without prior experience can thrive. Our commitment to quality service and exceptional guest experiences fosters a collaborative culture, making it a rewarding place to build your career in the hospitality industry.
