At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences and drive sales growth.
- Company: Join P.F. Chang’s, a unique restaurant concept celebrating life, family, and food.
- Benefits: Enjoy competitive pay, bonuses, free meals, and exclusive employee discounts.
- Other info: Be part of a growing team with opportunities for professional development.
- Why this job: Make a real impact in hospitality while advancing your career with paid training.
- Qualifications: Proven restaurant management experience and a passion for guest satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Hiring immediately for full-time salaried General Manager (GM).
Benefits We Offer:
- Competitive Pay & Performance Incentives: Quarterly / Annual bonuses based on performance.
- Professional Development: Paid management training program to enhance skills and advance career - we promote from within.
- Food provided – free meal per shift.
- Employee referral program - Refer a friend for a £100 referral bonus for Team Member positions and £500 for restaurant management positions (for locations other than home location).
- Exclusive employee discounts.
Job Summary:
Are you passionate about delivering exceptional guest experiences and driving sales growth? Do you thrive in a fast-paced environment where innovation and teamwork are valued? We are seeking a dynamic and results-oriented Operating Partner to lead our team towards excellence in hospitality. As the Operating Partner, you will play a key role in fostering a culture of integrity, innovation, and exceptional service within our restaurant. With your keen understanding of the local market and strong leadership skills, you will drive sales growth through innovative strategies while maintaining the highest standards of quality and service.
Job Responsibilities:
- Guest-centric Focus: Demonstrate genuine passion for exceptional guest experiences, personalised service, and exceeding expectations, driven by innate "Hospitality DNA." Actively engage with guests to foster a welcoming atmosphere, drive sales, and ensure satisfaction, leveraging local market knowledge to boost revenue opportunities.
- Results-Oriented: Drive incremental sales through exceptional service and coaching team members on upselling techniques. Demonstrate strong business acumen through financial analysis for continuous improvement and responsiveness to market trends. Foster an ownership mindset within the team, taking responsibility for all operations and utilizing KPIs and EBITDA targets to spearhead ongoing improvement initiatives for the restaurant's success and long-term growth.
- Restaurant-Centric Focus: Set standards of integrity, professionalism, and innovative thinking while fostering teamwork and dedication within the restaurant, leading initiatives with a focus on simplicity and effectiveness. Develop management team members through leadership training, ensuring preparedness for future roles, while maintaining the highest culinary and hospitality standards for guest satisfaction.
- Leadership and Management Skills: Inspire and motivate the entire team, fostering a cohesive environment and providing training, coaching, and performance reviews. Exhibit curiosity, ambition, and a strong work ethic, encouraging exploration of new ideas and calculated risks to drive organizational success.
Job Requirements:
- Requires progressive restaurant/hospitality management experience. For external hires, recent prior experience as a General Manager is required.
- Perform occasional duties such as providing shift coverage, meeting liquor license requirements, delivering large catering orders, making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations.
- Strong passion for delivering exceptional guest experiences with a guest-centric mindset.
- Proven track record of driving sales growth and achieving KPI and EBITDA targets through strategic goal setting and local market expertise.
- Demonstrated success in mentoring and coaching individuals at various levels to unlock their potential and foster professional growth.
- Understanding of managing inventory, cost of goods, financial control (P&L).
- General systems proficiency in POS systems, corporate software systems, third party delivery platforms, inventory systems, reservation systems.
Preferences:
- Proficient in English.
- Experience in casual or upscale dining.
- Hospitality or Business degree.
- Culinary and kitchen acumen - experience managing / running culinary / kitchen operations.
Why work for us? Because it is more than a job. We are passionate people doing meaningful work, motivated by our purpose: To celebrate life, family, and food. P.F. Chang’s is a unique concept like no other restaurant; a scratch kitchen and concept you can take pride in. We believe in P.F. Chang’s – 33 years strong and still growing, sharing, and celebrating each day!
General Manager - Soho, London employer: P.F. Chang's
At P.F. Chang's, we pride ourselves on being an exceptional employer in the heart of Soho, London, where our vibrant work culture fosters innovation and teamwork. We offer competitive pay, performance incentives, and a commitment to professional development through our paid management training programme, ensuring that our team members have ample opportunities for growth and advancement. With a focus on delivering outstanding guest experiences and a supportive environment, we celebrate life, family, and food together, making every day meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Soho, London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like P.F. Chang's. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to P.F. Chang's
Don't be shy about reaching out to P.F. Chang's directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - Soho, London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about P.F. Chang's and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at P.F. Chang's
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
