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- Tasks: Lead and manage our customer service team to ensure top-notch support.
- Company: Join DEAR Services, a leader in essential services like heating, cooling, and plumbing.
- Benefits: Enjoy medical, dental, and vision insurance, plus paid time off and wellness days.
- Why this job: Be part of a dynamic team that values integrity and customer satisfaction.
- Qualifications: Previous call center supervisory experience and strong communication skills required.
- Other info: Flexible hours, including weekends; great opportunities for career advancement.
The predicted salary is between 42000 - 84000 £ per year.
We are a leading essential services company committed to delivering high-quality service to thousands of customers. DEAR Services Heating, Cooling, Electric, Plumbing, and Drain is seeking a highly professional and organized Call Center Supervisor for our fast-paced business. The primary function of this role is to organize, manage, and supervise our customer service department, focusing on orders and jobs for our Field Technicians. The Call Center Supervisor utilizes customer service training to educate and assist customers in selecting services and products. This position also oversees Field Technician incentive programs, ensuring fair distribution and proper documentation of work.
Minimum Requirements
- Previous call center supervisor or lead management experience.
- Flexible availability, including weekends and some nights.
- Strong communication skills with a pleasant phone demeanor.
- Practical experience in dispatching and efficient dispatch practices.
- Ability to collaborate with technicians to ensure customer satisfaction and technical accuracy.
- Proficiency in using phone, email, text, and internet at a high level.
- Motivated to work independently and handle multiple tasks.
Core Values
- Safety First – Think Twice, Act Once
- Delivering WOW Through Service – Exceeding Customer Expectations
- Highest Level of Integrity – Doing the Right Thing
- Great Place to Work – All for One and One for All
Benefits
- Medical, Vision, Dental, Life & Disability Insurance
- Paid training, holidays, and vacations (PTO after 90 days)
- Your birthday off
- Paid wellness days
- Financial wellness program
- Advancement opportunities
Compensation
$70K per year, DOE
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under law.
Call Center Supervisor employer: P.E.A.C.H. Teams
Contact Detail:
P.E.A.C.H. Teams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Supervisor
✨Tip Number 1
Familiarise yourself with the core values of DEAR Services. When you understand their commitment to safety, customer satisfaction, and teamwork, you can tailor your conversations during interviews to reflect these values, showing that you're a great fit for their culture.
✨Tip Number 2
Highlight your previous experience in managing a call centre or leading a team. Be prepared to discuss specific examples of how you've improved customer service or streamlined processes, as this will demonstrate your capability to excel in the role.
✨Tip Number 3
Practice your communication skills before the interview. Since strong communication is crucial for this role, consider role-playing scenarios where you might need to handle difficult customer interactions or coordinate with field technicians.
✨Tip Number 4
Research common dispatching practices and tools used in call centres. Being knowledgeable about efficient dispatch methods will not only impress your interviewers but also show that you're proactive and ready to hit the ground running.
We think you need these skills to ace Call Center Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in call centre supervision or management. Emphasise your communication skills and any practical experience you have in dispatching, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Core Values: In your application, reflect on DEAR Services' core values. Provide examples from your past work that demonstrate your commitment to safety, integrity, and teamwork.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at P.E.A.C.H. Teams
✨Showcase Your Leadership Skills
As a Call Center Supervisor, you'll need to demonstrate your ability to lead and manage a team. Be prepared to share examples of how you've successfully supervised staff in the past, focusing on your communication style and how you motivate your team.
✨Understand the Company Values
Familiarise yourself with the core values of the company, such as 'Safety First' and 'Delivering WOW Through Service'. During the interview, relate your experiences to these values to show that you align with their mission and culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare scenarios where you've resolved customer complaints or improved team performance, highlighting your dispatching experience and customer service training.
✨Demonstrate Your Technical Proficiency
Since the role requires proficiency in various communication tools, be ready to discuss your experience with phone systems, email, and other technologies. You might even want to mention any specific software you've used in previous roles to manage customer interactions effectively.
