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- Tasks: Lead and manage our customer service team in a dynamic call centre environment.
- Company: Join DEAR Services, a top provider of essential heating, cooling, electric, plumbing, and drain services.
- Benefits: Enjoy medical, dental, and vision insurance, paid training, holidays, and wellness days.
- Why this job: Be part of a supportive culture that values integrity and teamwork while exceeding customer expectations.
- Qualifications: Previous call centre supervisory experience and strong communication skills are essential.
- Other info: Flexible hours, including weekends, and opportunities for career advancement await you!
The predicted salary is between 42000 - 84000 £ per year.
We are a leading essential services company committed to delivering high-quality service to thousands of customers. DEAR Services Heating, Cooling, Electric, Plumbing, and Drain is seeking a highly professional and organized Call Center Supervisor for our fast-paced business. The primary function of this role is to organize, manage, and supervise our customer service department, focusing on orders and jobs for our Field Technicians. The Call Center Supervisor utilizes customer service training to educate and assist customers in selecting services and products. This position also oversees Field Technician incentive programs, ensuring fair distribution and proper documentation of work.
Minimum Requirements
- Previous call center supervisor or lead management experience.
- Flexible availability, including weekends and some nights.
- Strong communication skills with a pleasant phone demeanor.
- Practical experience in dispatching and efficient dispatch practices.
- Ability to collaborate with technicians to ensure customer satisfaction and technical accuracy.
- Proficiency in using phone, email, text, and internet at a high level.
- Motivated to work independently and handle multiple tasks.
Core Values
- Safety First – Think Twice, Act Once
- Delivering WOW Through Service – Exceeding Customer Expectations
- Highest Level of Integrity – Doing the Right Thing
- Great Place to Work – All for One and One for All
Benefits
- Medical, Vision, Dental, Life & Disability Insurance
- Paid training, holidays, and vacations (PTO after 90 days)
- Your birthday off
- Paid wellness days
- Financial wellness program
- Advancement opportunities
Compensation
$70K per year, DOE
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under law.
Contact Detail:
P.E.A.C.H. Teams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Supervisor
✨Tip Number 1
Familiarise yourself with the core values of DEAR Services. When you understand their commitment to safety, customer satisfaction, and teamwork, you can tailor your conversations during interviews to reflect these values, showing that you're a great fit for their culture.
✨Tip Number 2
Highlight your previous experience in managing a call centre or leading a team. Be prepared to discuss specific examples of how you've improved customer service or streamlined processes, as this will demonstrate your capability to excel in the role.
✨Tip Number 3
Showcase your communication skills by preparing to engage in a mock call or role-play scenario during the interview. This will allow you to demonstrate your pleasant phone demeanour and ability to handle customer inquiries effectively.
✨Tip Number 4
Research common dispatching practices and be ready to discuss how you would implement efficient dispatch strategies. This knowledge will set you apart as someone who is proactive and understands the operational side of the role.
We think you need these skills to ace Call Center Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in call centre supervision or management. Emphasise your communication skills and any practical experience you have in dispatching, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Core Values: In your application, align your personal values with those of the company. Discuss how you prioritise safety, integrity, and teamwork in your work ethic, as these are crucial for DEAR Services.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at P.E.A.C.H. Teams
✨Showcase Your Leadership Skills
As a Call Center Supervisor, you'll need to demonstrate your ability to lead and manage a team. Prepare examples from your previous experience where you successfully motivated your team or resolved conflicts. This will show the interviewer that you can handle the responsibilities of the role.
✨Emphasise Communication Abilities
Strong communication skills are crucial for this position. During the interview, highlight your experience in effectively communicating with both customers and team members. Consider discussing specific scenarios where your communication made a positive impact on customer satisfaction or team performance.
✨Familiarise Yourself with Dispatch Practices
Since the role involves dispatching Field Technicians, it's important to understand efficient dispatch practices. Brush up on your knowledge of scheduling and resource allocation, and be ready to discuss how you would optimise these processes in the role.
✨Align with Company Values
DEAR Services values safety, integrity, and exceptional service. Research these core values and think about how your personal values align with them. Be prepared to share examples of how you've embodied these principles in your previous roles, as this will resonate well with the interviewers.
