At a Glance
- Tasks: Provide first-line technical support and troubleshoot issues for clients.
- Company: Join Becrypt, a forward-thinking tech company focused on customer support.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and gym membership discounts.
- Other info: Opportunity for career growth and involvement in exciting IT projects.
- Why this job: Kickstart your tech career while helping others and learning new skills.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25000 - 35000 £ per year.
Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.
Principal duties and responsibilities:
- Act as the primary technical support contact for the client both remotely and on-site when needed.
- Provide support to users via telephone, email, remote control, and in-person.
- Accurately log incidents and service requests in Becrypt’s ticketing system.
- Ensure tickets are always kept up-to-date with case details.
- Work collaboratively to support team members in IT related matters.
- Provide troubleshooting assistance as required to the Technical Services team.
- Escalate problems where necessary to management or third-party suppliers.
- Undertake small to medium-sized IT projects as instructed by the Technical Services team.
- Diagnose and resolve technical issues on your own and as part of a team.
- Ensure a high level of customer service and support is provided.
- Assist with troubleshooting and resolving infrastructure issues.
- Keep documentation and wiki up to date.
- Be available for 24/7 on-call support on a rotational basis, when required.
Skills and Experience:
- Ability to multitask, prioritise tasks and work well under pressure.
- Excellent written and verbal communication skills.
- Confident, clear, and professional telephone manner.
- A genuine interest in technology and a willingness to learn.
- Proactive and works well as part of a team or alone.
- Exposure to, and support of, cloud based services: Microsoft Office 365, Microsoft Azure.
Package & discretionary benefits:
- 25 days annual leave plus an additional 2 days after 2 years’ service.
- 5 days additional holiday purchase available.
- Private medical insurance.
- Health cashback plan with Healthshield.
- Pension scheme.
- Life cover 4 x salary.
- Season ticket loan.
- Salary exchange benefits (ride2work, pension).
- Subsidised gym membership.
- Employee referral scheme.
Role will be subject to an employment screening process and will require security clearance.
Tier 1 Technical Support Engineer employer: P Ducker Systems Ltd
Becrypt is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where teamwork and collaboration thrive. With comprehensive benefits including private medical insurance, generous annual leave, and opportunities for professional development, employees are empowered to excel in their roles as Tier 1 Technical Support Engineers. Located in a dynamic environment, Becrypt fosters a commitment to innovation and customer service, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Tier 1 Technical Support Engineer
✨Tip Number 1
Get to know the company! Research Becrypt and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on troubleshooting techniques and common issues related to Microsoft Office 365 and Azure. Being able to demonstrate your knowledge in these areas can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current or former Becrypt employees on LinkedIn. They can provide insights into the company culture and possibly even refer you for the role, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Becrypt team.
We think you need these skills to ace Tier 1 Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tier 1 Technical Support Engineer role. Highlight your technical skills and any relevant experience in customer support. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your skills align with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and structure your thoughts well. We love seeing candidates who can express themselves confidently!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at P Ducker Systems Ltd
✨Know Your Tech
Brush up on your knowledge of cloud-based services like Microsoft Office 365 and Azure. Be prepared to discuss how you've used these tools in the past or how you would approach troubleshooting issues related to them.
✨Communication is Key
Since you'll be providing support via phone, email, and in-person, practice your communication skills. Think about how you can explain technical issues clearly and concisely to someone who may not be tech-savvy.
✨Show Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues before. Be ready to walk through your thought process during the interview, as this will demonstrate your ability to troubleshoot effectively.
✨Team Player Attitude
Be ready to discuss how you work collaboratively with others. Share experiences where you've supported team members or escalated issues when necessary, highlighting your proactive approach to teamwork.
