At a Glance
- Tasks: Assist customers with enquiries, process orders, and manage service bookings.
- Company: Family-owned engineering business with a focus on innovation and teamwork.
- Benefits: Competitive salary, pension scheme, 28 days annual leave, and onsite parking.
- Other info: Opportunity to explore various areas of the business and grow your career.
- Why this job: Join a supportive team and make a difference in customer satisfaction.
- Qualifications: Strong communication skills and a willingness to learn.
The predicted salary is between 22000 - 25000 £ per year.
Rockingham Systems Ltd is a family-owned engineering business in Kettering, specialising in Adhesive and Sealant Dispensing Systems as well as Robotics and Automation. Our customer base is varied, ranging from automotive manufacturers and international electronics companies to small British businesses looking for productivity wins around specific products or processes.
As a key part of our team, our ideal candidate will be hands-on in problem solving, friendly, and happy to help. Primary objectives are to respond to and resolve customer questions and enquiries, quoting and processing orders, as well as booking service visits. As a small business, we are also looking for someone that is willing to take an interest in other areas of the business and help colleagues when required.
Main Day to Day Responsibilities:
- Responding to customer enquiries/questions/support requests.
- B2B sales of spare parts, service visits, and consumables.
- Managing Service Calendar, quoting, and booking service visits.
- Processing orders, generating invoices, and processing shipping.
- Resolving issues around orders, shipping, supplier delays, etc.
- Sales Admin, account creation admin, and maintaining customer data.
- Answering incoming calls to the business.
Salary & Benefits:
- £26,000.00 – £30,000.00 per year.
- Company Pension.
- Annual Leave: 28 days (including bank holidays).
- Onsite parking.
