At a Glance
- Tasks: Deliver, install, and service mobility equipment while providing excellent customer support.
- Company: MobilityCo, a leader in mobility and healthcare solutions since 1965.
- Benefits: Competitive salary, ongoing training, staff discounts, and career progression opportunities.
- Other info: Join a friendly team and enjoy a supportive work environment with growth potential.
- Why this job: Make a real difference in people's lives while enjoying a dynamic and varied role.
- Qualifications: Full UK driving licence and strong customer service skills; technical experience is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Mobility Service & Delivery Technician
At Mobility Co established in 1965, we help improve individuals independence, comfort, and quality of life through specialist mobility and healthcare equipment.
From mobility scooters and powerchairs to profiling beds and home adaptations, we pride ourselves on delivering outstanding products alongside exceptional customer service.
As our business continues to grow, we are looking for a reliable, professional, and hands-on Service & Delivery Technician to join our team.
This is an rewarding role for someone who enjoys being on the road, working with customers face-to-face, delivering and installing products, solving technical problems, and making a genuine difference to people’s lives every day.
About the Role
The Service & Delivery Technician is responsible for delivering, installing, servicing, repairing, demonstrating, and collecting mobility and healthcare equipment across customer homes, care facilities, and business locations with some occasional overnight stays.
You will represent Mobility Co in the field and play a vital role in ensuring every customer receives a safe, professional, and friendly experience.
This role combines driving, product installation, technical servicing, customer support, and warehouse assistance, making it ideal for someone practical, organised, and customer focused.
Key Responsibilities
- Safely deliver mobility and healthcare equipment to customer homes and facilities
- Assemble, install, and set up products on site.
- Demonstrate product operation, charging, and safety procedures to customers
- Ensure customers feel confident using their equipment before leaving
- Complete delivery paperwork and capture customer signatures
- Maintain cleanliness and organisation of company vehicles
- Servicing, Repairs & Technical Support
- Carry out servicing, adjustments, and minor repairs on site
- Diagnose faults and identify repair requirements
- Escalate complex issues to the Aftersales Manager or workshop team
- Assist with workshop repairs, assembly, refurbishment, cleaning, and preparation when required
- Ensure products are functioning safely and correctly after service work
- Collections & Aftersales Support
- Collect products requiring repair, warranty work, or returns
- Safely transport collected equipment back to the warehouse
- Accurately label and log all collected items
- Provide detailed fault reports to the aftersales team
- Ensure excellent customer care during all service visits
- Warehouse & Operational Support
- Assist with loading and unloading vehicles
- Support warehouse staff with stock movements when required
- Help maintain clean, organised delivery, warehouse, and repair areas
- Dispose of packaging and waste safely and responsibly
- Ensure tools, accessories, and vehicle stock are maintained
- Booking in stock upon arrival
- Dispatching stock via couriers
- Systems & Documentation
- Update CRM systems and order notes following deliveries or service visits
- Correctly tag jobs (Warranty, Insurance, Repair, Delivered, Collected)
- Maintain accurate records of completed jobs and visit outcomes
- Follow delivery and service schedules using routing software and shared calendars
- Health, Safety & Compliance
- Carry out regular vehicle safety checks
- Follow manual handling procedures at all times
- Use PPE where required
- Safely handle batteries, chargers, and electrical components
- Report accidents, incidents, or near misses immediately
- Maintain high standards of cleanliness and safety
About You
To be considered for this role, you should have
- A full UK driving licence (essential)
- Strong customer service and communication skills
- Good practical / hands-on technical ability
- Confidence assembling and troubleshooting mechanical or electrical products
- Excellent time management and reliability Ability to work independently and as part of a team
- Strong attention to detail and safety awareness
- A professional, courteous, and solution-focused attitude
Experience in mobility equipment, healthcare equipment, vehicle mechanics, engineering, field service, appliance repair, or technical installation would be highly advantageous, but full training can be provided for the right candidate.
What We Offer
- Competitive salary
- Full-time permanent position
- Ongoing training and development
- Friendly and supportive team environment
- Staff discount on products
- Free on-site parking
- Career progression opportunities within a growing company
This role is perfect for someone who enjoys variety, technical problem-solving, and helping people in meaningful ways.
Every day is different - one day you may be delivering a mobility scooter that restores someone's independence, and the next you may be repairing essential equipment for a care home.
If you take pride in practical work, excellent customer service, and being part of a growing company that genuinely makes a difference, we’d love to hear from you.
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Mobility Service & Delivery Technician – Congleton employer: P Ducker Systems Ltd
Join a dynamic and supportive team at one of Hertfordshire and London’s independent property management companies, where your expertise as a Property Manager will be truly valued. Enjoy a competitive salary, ongoing professional development, and the autonomy to manage a diverse portfolio in a modern office located in the heart of Borehamwood, complete with secure parking and an on-site café. This is an excellent opportunity for career progression in a friendly environment that prioritises exceptional customer service and strong client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Mobility Service & Delivery Technician – Congleton
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Mobility Service & Delivery Technician – Congleton
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch P Ducker Systems Ltd's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at P Ducker Systems Ltd. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at P Ducker Systems Ltd
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at P Ducker Systems Ltd.
