At a Glance
- Tasks: Coordinate appointments and support for visitors at the Advice Centre.
- Company: Join a charitable organisation dedicated to helping vulnerable individuals.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Other info: Opportunity to lead a team and develop valuable skills in a dynamic setting.
- Why this job: Make a real difference in people's lives by providing essential guidance and support.
- Qualifications: Strong organisational skills and a commitment to safeguarding principles.
The predicted salary is between 20000 - 25000 € per year.
SALARY: £20k (FTE £25k)
WEEKLY HOURS: 28
CONTRACT TERM: Permanent
WORKS TO: Operations Manager
LOCATION: Broadgreen Community Centre, Salisbury Street, Swindon, SN1 2AN
APPLICATION DEADLINE: Friday 29th May - 5PM
PURPOSE OF THE ROLE
The Advice Centre is central to our work. The advice we provide offers clarity and confidence. When people understand their circumstances, they feel safer. In moments of uncertainty, clear guidance can make a massive difference, and that’s why we’re here to offer support that helps our Visitors feel safe, informed and understood. This role administrates the operational service within the Advice Centre, triaging the needs of Visitors and coordinating Advisor and volunteer appointments.
ROLE RESPONSIBILITIES
- To coordinate the Advice Team’s appointments and schedules.
- To be the Advice Team Lead: reviewing Advice Centre processes, and adopting appropriate changes to enhance service delivery; lead on daily briefs and monthly meetings with Advisors and Steps2Work Coordinator; report any issues or challenges to Operations Manager where necessary.
- To quickly assess the needs of Visitors and decide whether they need to be seen urgently, or to book them an appointment.
- Lead the daily brief of Advice Centre volunteers to ensure that they are up-to-date with current issues, events and are familiar with advice processes.
- To ensure that volunteers are utilised effectively throughout the Advice Centre with support and guidance.
- To maintain Advice Centre record-keeping through the collection of Visitor data and input into our database (AirTable). Includes the creation of new records for newly registered Visitors. In addition, to ensure that personal information held about Visitors is checked for accuracy periodically.
- To ensure compliance with GDPR legislations and Harbour’s Data Protection Policy by ensuring Visitor information is not available to public view, and all documentation is safely and securely stored.
- Create information posters and signs for the benefit of Visitors and/or volunteers.
- Be the admin for Harbour’s Community and Volunteer WhatsApp groups.
ESSENTIAL CRITERIA
- Committed to the values and charitable objects of The Harbour Project.
- Reliable with the ability to work both independently and as part of a team.
- A good understanding and application of the principles of Safeguarding, particularly in relation to people at The Harbour Project.
- Proficiency in database management and maintaining accurate digital records as well as having basic IT skills, with the ability to use systems such as Google Workspace (Docs, Sheets and Drive).
- Evidence of entitlement to work in the UK.
DESIRABLE CRITERIA
- Experience in assessing individual needs quickly and accurately to determine urgency and appropriate support pathways.
- Experience leading staff or volunteers, including running briefings, conducting meetings, and providing ongoing guidance.
- Ability to manage complex schedules, appointment systems, and team rotas.
- Experience working with refugees, people seeking asylum, or vulnerable people.
Advice Coordinator in Swindon employer: Ozzle
The Harbour Project is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both staff and the community. Located in the heart of Swindon, employees benefit from meaningful work that directly impacts the lives of vulnerable individuals, alongside opportunities for professional growth and development within a dedicated team. With a commitment to safeguarding and a focus on collaboration, this role as an Advice Coordinator not only provides a competitive salary but also the chance to make a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Coordinator in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock interviews with friends or family. This will help you get comfortable with your answers and boost your confidence when it’s time to shine.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to come to you. Reach out directly to organisations you admire, like The Harbour Project, and express your interest in potential roles. Sometimes, they might have opportunities that aren’t advertised yet!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Advice Coordinator in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Advice Coordinator. We want to see how you can bring clarity and confidence to our Visitors!
Showcase Your Team Spirit:Since this role involves working closely with volunteers and the Advice Team, let us know about your experience in leading teams or coordinating schedules. We love seeing examples of teamwork in action!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity just as much as we provide it to our Visitors. Make it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ozzle
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of an Advice Coordinator. Familiarise yourself with the responsibilities listed in the job description, especially around coordinating appointments and assessing Visitor needs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As an Advice Coordinator, you'll be working closely with both Visitors and volunteers. Be prepared to share examples from your past experiences where you've successfully communicated or led a team. Highlight your ability to assess needs quickly and provide clear guidance, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
The role requires managing complex schedules and maintaining accurate records. Bring examples of how you've effectively managed appointments or databases in previous roles. You could even mention any tools or systems you've used, like Google Workspace or AirTable, to show you're tech-savvy and ready to hit the ground running.
✨Emphasise Your Commitment to Values
The Harbour Project values are central to this role. Be ready to discuss why these values resonate with you and how you've embodied them in your work. Whether it's through volunteering or professional experiences, showing your commitment to helping vulnerable people will set you apart from other candidates.
