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- Tasks: Lead customer service support and manage the IT service desk effectively.
- Company: Ozzle, a dynamic company in Sheffield with a focus on customer service.
- Benefits: Flexible hours, 28 days annual leave, and access to on-site gyms.
- Other info: Part-time role with a competitive salary and opportunities for growth.
- Why this job: Gain valuable experience in IT management while enjoying a flexible work-life balance.
- Qualifications: GCSE Maths and English, plus knowledge of the ITIL Framework.
The predicted salary is between 15841 - 16885 £ per year.
Ozzle in Sheffield is looking for a part-time ICT Service Desk Technician to lead customer service support through effective management of the service desk. This fixed-term position requires GCSE Maths and English, as well as knowledge of the ITIL Framework.
The role offers a flexible working pattern and a salary ranging from £15,841.80 to £16,885.20 per annum for 22.2 hours a week. Benefits include 28 days annual leave, a Local Government Pension Scheme, and additional perks like access to on-site gyms.
Part-Time IT Service Desk Lead | ITIL & Incident Management in Sheffield employer: Ozzle
Contact Detail:
Ozzle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time IT Service Desk Lead | ITIL & Incident Management in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a part-time role. You never know who might have the inside scoop on openings at Ozzle or similar companies.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and incident management skills. We recommend practising common interview questions related to customer service and technical support to show you’re the perfect fit for the Service Desk Lead role.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being a lead means you’ll need to manage a team and communicate effectively with customers. Highlight your leadership experience and problem-solving abilities during interviews.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won’t find anywhere else.
We think you need these skills to ace Part-Time IT Service Desk Lead | ITIL & Incident Management in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL and incident management. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the part-time ICT Service Desk Technician role. Share your passion for customer service and how you can lead the team effectively.
Showcase Your Communication Skills: As a Service Desk Lead, communication is key. In your application, highlight any experiences where you’ve successfully managed customer interactions or resolved issues. We love seeing examples of clear and effective communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Ozzle
✨Know Your ITIL Framework
Make sure you brush up on the ITIL principles before your interview. Be ready to discuss how you've applied these concepts in previous roles, especially in incident management. This will show that you understand the framework and can lead the service desk effectively.
✨Showcase Your Customer Service Skills
Since this role focuses on customer service support, prepare examples of how you've handled difficult situations or provided exceptional service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Flexibility is Key
Ozzle offers a flexible working pattern, so be prepared to discuss your availability and how you can adapt to the needs of the team. Highlight any previous experience where you successfully managed your time or adapted to changing circumstances.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for incident management, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.