ICT Service Desk Technician in Sheffield

An opportunity has arisen within our ICT team for an ICT Service Desk Technician which will be based within our Headquarters in Sheffield.

Location: Central Sheffield Headquarters, S1

Hours of work: Part Time 22.2 Hours per week (Flexi Time)

Working Pattern: Mon-Wed (The post involves working early and late shift patterns. Working from 08.00hrs for the early shift and up until 17.30hrs for the late shift.)

Contract: Fixed-term for 2 years

Salary: £26,403 - £28,142 per annum, pro rata, £15,841.80 - £16,885.20 per annum for 22.2 Hours per week (Grade 4)

The key purpose of this role is to:

• Lead the activities of the Servicedesk and the delivery of appropriate levels of customer service and support.
• Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service.
• Be responsible for the day-to-day operations of the Servicedesk ensuring corporate security and compliance guidelines are achieved.

To be considered for this role, you will have:

• GCSE Maths and English at grade C or above or equivalent
• Knowledge of the ITIL Framework, or significant equivalent experience.

Closing date for applications is Sunday 17 May at 23:59. Interviews will be held between 20 May - 27 May.

We offer 28 days annual leave (pro-rata) plus Bank Holidays. Annual leave increases after 5 years service to 32 days, followed by an extra day a year up to a maximum of 37 days. We also operate a generous flexi time attendance scheme. Most of our corporate roles offer flexi time and agile working, meaning people can vary their hours to suit their commitments outside of work as agreed with their line manager. Flexi time can be accrued with a potential of up to 13 days to be taken within a year.

All eligible corporate staff are auto-enrolled onto the Local Government Pension Scheme with contributions ranging from 5.5% to 12.5%. It is a defined benefit pension scheme that means pensions are based on salary and the length of paying into the scheme. Further information on the scheme, and additional benefits, can be found on the LGPS website.

Other benefits include (but not limited to) enhanced sick pay, access to free on-site gyms, a cycle to work scheme, access to emergency services discounts across a wide variety of popular companies, enhanced maternity and paternity schemes and the opportunity to join the TransaveUK credit union.

We are committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We warmly welcome applications from individuals who identify with underrepresented groups within our workforce, including individuals from Minority Ethnic backgrounds, women, those who identify as Lesbian, Gay, Bisexual, or Transgender (LGBT+), and individuals with disabilities. In addition, we will look to support anyone who requires Part Time/Job share working hours.

We believe that a diverse workforce leads to innovation, creativity, and better decision-making, and we are dedicated to creating an environment where everyone can thrive. Applications from job share candidates will be considered and all applications will be given equal consideration.

Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, and a minimum of a standard level Disclosure and Barring Service (DBS) check which includes current and spent criminal records information. Enhanced checks with barred lists will be carried out for roles that undertake regulated activity which is a term related to working with children or vulnerable adults.

Please also note that South Yorkshire Fire & Rescue may conduct substance misuse testing on a for cause basis, in line with our Substance Misuse Policy. Testing is carried out where there are reasonable grounds and this is managed confidentially and in accordance with established procedures.

South Yorkshire Fire & Rescue's recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.

If you require any of our recruitment documents in larger print please contact our recruitment team. No agencies please.