At a Glance
- Tasks: Create engaging content across digital and social media to connect with the community.
- Company: Hamilton Woods Associates, a dynamic firm focused on community engagement.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Other info: Exciting role with opportunities for growth and impactful community work.
- Why this job: Join us to shape community conversations and drive positive change.
- Qualifications: CIPR or CIM certificate and a passion for communication.
The predicted salary is between 36000 - 36000 £ per year.
Fixed Term Contract, 2+ years
£36,000
Manchester
Hamilton Woods Associates are currently recruiting for a Customer Engagement Officer to develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
Duties and Responsibilities of the Customer Engagement Officer:
- Develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
- Produce resident-focused content including newsletters, FAQs, project updates, briefings and web copy, simplifying complex regeneration activity.
- Maintain accurate and up-to-date project information across websites and digital platforms.
- Plan and deliver community engagement activities including consultations, workshops, drop-ins, surveys and online events.
- Build positive relationships with residents, stakeholders and community groups, encouraging inclusive participation and feedback.
- Gather and analyse customer insight to support project decision-making, service improvements and resident outcomes.
- Support stakeholder engagement with local authorities, councillors, contractors, media and regeneration partners.
- Monitor communications and engagement activity, ensuring compliance with project deadlines, data protection and EDI requirements.
Essential Requirements of the Customer Engagement Officer:
- Higher education CIPR or CIM certificate and/or marketing or communication related degree.
- Full UK Driving Licence.
To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Customer Engagement Officer in Manchester employer: Ozzle
Hamilton Woods Associates is an exceptional employer, offering a dynamic work environment in Manchester where creativity and community engagement thrive. With a strong focus on employee development, we provide opportunities for growth through training and hands-on experience in communications and stakeholder engagement. Our inclusive culture fosters collaboration and innovation, making it a rewarding place to contribute to meaningful projects that positively impact local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Officer in Manchester
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for customer engagement shine through. We want to see how you can connect with others and bring ideas to life.
✨Tip Number 3
Be proactive! If you see a project or initiative that excites you, don’t hesitate to reach out and express your interest. A little enthusiasm can go a long way in making a memorable impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Customer Engagement Officer in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Engagement Officer. We want to see how you can develop and deliver engaging communications, so don’t hold back!
Showcase Your Communication Skills:Since this role is all about clear and engaging communication, include examples of your previous work in digital, print, or social media. We love seeing how you’ve simplified complex information for different audiences.
Highlight Community Engagement Experience:If you've planned or delivered community engagement activities before, make sure to mention them! We’re keen on understanding how you’ve built relationships and encouraged participation in past roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes it easier for us to keep track of everything!
How to prepare for a job interview at Ozzle
✨Know Your Audience
Before the interview, research the company and its community engagement initiatives. Understand their values and how they communicate with residents. This will help you tailor your responses and show that you're genuinely interested in their mission.
✨Showcase Your Communication Skills
As a Customer Engagement Officer, strong communication is key. Prepare examples of how you've successfully created engaging content or facilitated community activities. Be ready to discuss your approach to simplifying complex information for diverse audiences.
✨Demonstrate Your Analytical Skills
Gather examples of how you've used customer insights to inform decisions or improve services. Be prepared to discuss specific metrics or feedback you've analysed in previous roles, as this will highlight your ability to support project decision-making.
✨Engage with Questions
At the end of the interview, have thoughtful questions ready about the role and the company's community engagement strategies. This shows your enthusiasm and helps you assess if the company culture aligns with your values.
