At a Glance
- Tasks: Manage visitor access, coordinate meetings, and support workplace operations.
- Company: SPS is dedicated to creating a diverse and inclusive workplace.
- Benefits: Offers a dynamic environment with opportunities for collaboration across teams.
- Other info: Role involves both planned and reactive tasks in a flexible office setting.
- Why this job: Join a team that values strong customer service and communication skills.
- Qualifications: Experience in workplace services or hospitality and proficiency in Microsoft Teams required.
The predicted salary is between 24960 - 30000 £ per year.
The Workplace Experience Support Specialist plays a key role in delivering outstanding workplace and guest experiences. This position ensures colleagues and visitors have access to the spaces, services, and support they need to work safely, comfortably, and efficiently.
Working flexibly across the office or from the One Team Hub, the role covers a wide range of responsibilities including front-of-house services, meeting and event support, workplace operations, compliance activities, and logistics. It offers a varied and dynamic environment, combining elements traditionally delivered by multiple teams.
Key Responsibilities- Customer Experience & Guest Services
- Provide a high-quality, concierge-style service to colleagues and visitors
- Support reception and welcome teams as required
- Manage visitor access, including badge handling and security procedures such as tailgating prevention
- Work closely with the Workplace Experience Manager on access control, safety, and contractor coordination
- Maintain strong knowledge of the building, services, and local area
- Meetings & Event Support
- Coordinate meeting room and event bookings, including catering and setup requirements
- Prepare rooms and provide on-the-day support for meetings and events
- Assist with room layouts, visitor coordination, issue resolution, and post-event feedback
- Support hospitality services and refreshment provision
- Floor Management & Workspace Ownership
- Carry out regular checks of meeting rooms, office floors, and shared spaces to ensure they are clean, stocked, and ready for use
- Log and elevate maintenance or service issues promptly
- Provide basic AV/IT support and assist with locker systems and service hubs
- Build positive working relationships and maintain a visible, approachable presence in the workplace
- Workplace Support & Compliance
- Support facilities management activities including equipment checks, asset tagging, and workplace monitoring
- Assist with audits, contractor escorts, DSE assessments, and emergency procedures
- Help colleagues navigate workplace systems, tools, and reporting processes
- Mail, Courier & Print Services
- Manage incoming and outgoing mail, parcels, and courier services
- Handle IT equipment dispatch and tracked deliveries
- Support print services including finishing, quality checks, and consumables replenishment
- Team Collaboration
- Work collaboratively with all workplace service teams to deliver a consistent "One Team" approach
- Proactively assist colleagues and support wider team tasks when needed
- Health & Safety
- Follow all health and safety procedures and training
- Use equipment safely and report any risks or faults immediately
- Escalate concerns or training needs to management promptly
- Experience within workplace services, facilities, hospitality, or front-of-house roles
- Strong customer service and communication skills
- Proficient in Microsoft Teams, MS Office, and workplace systems (e.g. ServiceNow, EMS)
- Basic knowledge of AV/IT support and troubleshooting
- Well-organised, adaptable, and able to manage both planned and reactive tasks
- Resilient, responsive, and solution-focused
SPS is committed to creating a diverse and inclusive workplace where everyone feels supported and valued. Employee networks promote inclusion across gender, LGBTQIA+, disability, neurodiversity, wellbeing, and more. As a Disability Confident employer, SPS ensures candidates with disabilities who meet the essential criteria are progressed to the next stage, with reasonable adjustments provided where needed.
Office Administrator & Customer Service Specialist in Belfast employer: Ozzle
Located in a vibrant office environment, SPS promotes equality and inclusion through employee networks. The team focuses on delivering exceptional workplace experiences while ensuring safety and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator & Customer Service Specialist in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ozzle. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ozzle before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Administrator & Customer Service Specialist in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ozzle:Your cover letter is your chance to shine! Tell us why you want to work at Ozzle specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ozzle!
How to prepare for a job interview at Ozzle
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
