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- Tasks: Lead the housekeeping team, ensuring top-notch cleanliness and guest satisfaction.
- Company: Join Ozone Services Group, a trusted leader in housekeeping across Australia.
- Benefits: Enjoy employee recognition, on-the-job training, and incentives like gift cards.
- Why this job: Be part of a dynamic team that values leadership and excellence in service.
- Qualifications: 3-5 years in hospitality, with supervisory experience and strong cleaning knowledge required.
- Other info: This is a full-time role with opportunities for career growth in a prestigious environment.
The predicted salary is between 30000 - 42000 £ per year.
- Celebrations for Housekeeping Week & Events : Encouraging camaraderie and team spirit.
- Employee of the Month Recognition: Celebrating top performers with rewards.
- Gift Cards and Incentives: Showing appreciation for dedication and excellence.
- On-the-Job Training: Providing continuous learning opportunities for personal and professional growth.
ABOUT THE ROLE
The Executive Housekeeperwill be responsible for overseeing the daily operations of the housekeeping department, managing staff, and ensuring that all areas of the facility meet the company’s standards for cleanliness and hygiene. This role requires strong leadership, organizational skills, and a commitment to excellence in service. YOU will be working with our prestigious partnership hotels in Newcastle, NSW.
You’ll lead a dedicated team, ensuring every guest enjoys a comfortable and pristine environment. If you’re looking for a rewarding opportunity where your leadership skills are valued, this is the perfect role for you!
GENERAL DUTIES:
- Supervise and manage the housekeeping staff, including scheduling, training, and performance evaluations, and being hands-on whenever needed.
- Oversee the daily operations of the housekeeping department, ensuring all tasks are completed efficiently and to high standards.
- Conduct regular inspections of rooms, public areas, and back-of-house areas to ensure compliance with cleanliness and maintenance standards.
- Address and resolve any guest complaints or issues related to housekeeping promptly and professionally.
- Manage inventory levels of cleaning supplies, linens, and equipment, ensuring timely ordering and replenishment.
- Monitor and control departmental expenses, including supply usage and equipment maintenance.
- Develop and implement training programs for new and existing housekeeping staff to ensure they are knowledgeable about procedures and standards.
- Provide ongoing coaching and support to staff to enhance their skills and performance.
- Ensure that all housekeeping practices comply with health and safety regulations and company policies.
- Conduct regular safety audits and address any potential hazards or issues.
- Collaborate with other departments, such as front desk and maintenance, to ensure seamless operation and guest satisfaction.
- Communicate effectively with staff and management to address any issues or concerns and ensure smooth operations.
- Maintain accurate records of housekeeping activities, including room status, maintenance requests, and staff performance.
- Prepare and present reports on departmental performance, including cleanliness scores and guest feedback.
ABOUT OZONE SERVICES GROUP
With over a decade of expertise in housekeeping and commercial cleaning, Ozone Services Group proudly serves hundreds of clients across Australia. Our comprehensive knowledge spans every facet of hotel housekeeping and commercial cleaning, making us a trusted partner in the industry.
We are committed to delivering unbeatable prices nationwide while upholding the highest cleaning standards and fostering transparent communication. Our strong focus on the accommodation sector reflects our deep appreciation for quality and the guest experience.
At Ozone Services Group, we provide exceptional outsourced housekeeping services that effortlessly align with your hotel’s brand, standards, and image. Let us help you create an inviting environment that leaves a lasting impression on your guests!
ABOUT YOU
As someone with previous experience in the hospitality industry, you will possess a passion for delivering excellent service.
- Education in hospitality management or related field preferred.
- 3-5 years of experience in a housekeeping or facilities management role, with at least 1-2 years in a supervisory capacity.
- Strong knowledge of cleaning techniques, equipment, and safety standards.
- Proven leadership and team management skills, with the ability to motivate and guide staff effectively.
- Excellent organizational and multitasking abilities, with a keen eye for detail.
- Strong communication and interpersonal skills, with a focus on customer service.
- Ability to handle sensitive information and maintain confidentiality.
HOW TO APPLY
Please upload your resume and complete the requested work history and education information on the application page (you are encouraged to detail any (and all) certificates or licence(s) information under the education section).
If you are a dedicated professional with a passion for maintaining high standards of cleanliness and guest satisfaction, we invite you to apply for the advertised position at Ozone Services Group.
We are an Equal Opportunity Employer. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. We appreciate all applications for this position but may only be able to contact the successful candidates for an interview.
This is a great opportunity to work for a distinguished brand and to take your career to the next level.
Full Time
View Further information.
The employer\’s desired hours for this Job are…
The hours shown may exceed the hours actually required if the Job has flexible hours or will be shared with other employees.
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Executive Housekeeper Newcastle employer: Ozone Services Group
Contact Detail:
Ozone Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Housekeeper Newcastle
✨Tip Number 1
Familiarise yourself with the specific standards and practices of Ozone Services Group. Understanding their approach to cleanliness and guest satisfaction will help you align your experience with their expectations during interviews.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially any instances where you successfully managed a team or improved operational efficiency. This will demonstrate your capability to oversee the housekeeping department effectively.
✨Tip Number 3
Prepare examples of how you've handled guest complaints or issues in the past. Being able to discuss your problem-solving skills will show that you're ready to maintain high standards of service and guest satisfaction.
✨Tip Number 4
Network with professionals in the hospitality industry, particularly those who have worked with Ozone Services Group or similar companies. Personal connections can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Executive Housekeeper Newcastle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping and management. Emphasise your leadership skills and any specific achievements in previous roles that align with the responsibilities of an Executive Housekeeper.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to maintaining high standards of cleanliness. Mention your experience in training and managing teams, as well as your ability to handle guest complaints effectively.
Highlight Relevant Qualifications: In the education section of your application, detail any qualifications related to hospitality management or cleaning standards. Include any certifications that demonstrate your expertise in the field.
Showcase Your Soft Skills: In your application, emphasise your communication and interpersonal skills. Provide examples of how you've successfully motivated teams or resolved conflicts in past roles, as these are crucial for the Executive Housekeeper position.
How to prepare for a job interview at Ozone Services Group
✨Showcase Your Leadership Skills
As an Executive Housekeeper, strong leadership is key. Be prepared to discuss your previous experiences in managing teams, resolving conflicts, and motivating staff. Share specific examples that highlight your ability to lead effectively.
✨Demonstrate Your Knowledge of Standards
Familiarise yourself with industry standards for cleanliness and hygiene. During the interview, be ready to talk about your understanding of cleaning techniques, safety regulations, and how you ensure compliance in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to guest complaints or staff performance issues, and think through how you would handle these situations professionally and efficiently.
✨Highlight Your Training Experience
Training and developing staff is a crucial part of the role. Be ready to discuss any training programmes you've implemented or participated in, and how you approach coaching team members to enhance their skills and performance.
