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- Tasks: Lead the housekeeping team, ensuring cleanliness and guest satisfaction in prestigious hotels.
- Company: Ozone Services Group is a trusted partner in hotel housekeeping across Australia.
- Benefits: Enjoy employee recognition, gift cards, on-the-job training, and team celebrations.
- Why this job: Join a supportive culture where your leadership skills shine and make a real impact.
- Qualifications: 3-5 years in hospitality, with supervisory experience and strong cleaning knowledge required.
- Other info: We encourage diverse applicants and value your unique contributions to our team.
The predicted salary is between 28800 - 43200 £ per year.
STAFF BENEFITS
- Celebrations for Housekeeping Week & Events: Encouraging camaraderie and team spirit.
- Employee of the Month Recognition: Celebrating top performers with rewards.
- Gift Cards and Incentives: Showing appreciation for dedication and excellence.
- On-the-Job Training: Providing continuous learning opportunities for personal and professional growth.
ABOUT THE ROLE
The Executive Housekeeper will be responsible for overseeing the daily operations of the housekeeping department, managing staff, and ensuring that all areas of the facility meet the company's standards for cleanliness and hygiene. This role requires strong leadership, organizational skills, and a commitment to excellence in service. You will be working with our prestigious partnership hotels in Newcastle, NSW. You'll lead a dedicated team, ensuring every guest enjoys a comfortable and pristine environment. If you're looking for a rewarding opportunity where your leadership skills are valued, this is the perfect role for you!
GENERAL DUTIES:
- Supervise and manage the housekeeping staff, including scheduling, training, and performance evaluations, and being hands-on whenever needed.
- Oversee the daily operations of the housekeeping department, ensuring all tasks are completed efficiently and to high standards.
- Conduct regular inspections of rooms, public areas, and back-of-house areas to ensure compliance with cleanliness and maintenance standards.
- Address and resolve any guest complaints or issues related to housekeeping promptly and professionally.
- Manage inventory levels of cleaning supplies, linens, and equipment, ensuring timely ordering and replenishment.
- Monitor and control departmental expenses, including supply usage and equipment maintenance.
- Develop and implement training programs for new and existing housekeeping staff to ensure they are knowledgeable about procedures and standards.
- Provide ongoing coaching and support to staff to enhance their skills and performance.
- Ensure that all housekeeping practices comply with health and safety regulations and company policies.
- Conduct regular safety audits and address any potential hazards or issues.
- Collaborate with other departments, such as front desk and maintenance, to ensure seamless operation and guest satisfaction.
- Communicate effectively with staff and management to address any issues or concerns and ensure smooth operations.
- Maintain accurate records of housekeeping activities, including room status, maintenance requests, and staff performance.
- Prepare and present reports on departmental performance, including cleanliness scores and guest feedback.
ABOUT OZONE SERVICES GROUP
With over a decade of expertise in housekeeping and commercial cleaning, Ozone Services Group proudly serves hundreds of clients across Australia. Our comprehensive knowledge spans every facet of hotel housekeeping and commercial cleaning, making us a trusted partner in the industry. We are committed to delivering unbeatable prices nationwide while upholding the highest cleaning standards and fostering transparent communication. Our strong focus on the accommodation sector reflects our deep appreciation for quality and the guest experience. At Ozone Services Group, we provide exceptional outsourced housekeeping services that effortlessly align with your hotel's brand, standards, and image. Let us help you create an inviting environment that leaves a lasting impression on your guests!
ABOUT YOU
- As someone with previous experience in the hospitality industry, you will possess a passion for delivering excellent service.
- Education in hospitality management or related field preferred.
- 3-5 years of experience in a housekeeping or facilities management role, with at least 1-2 years in a supervisory capacity.
- Strong knowledge of cleaning techniques, equipment, and safety standards.
- Proven leadership and team management skills, with the ability to motivate and guide staff effectively.
- Excellent organizational and multitasking abilities, with a keen eye for detail.
- Strong communication and interpersonal skills, with a focus on customer service.
- Ability to handle sensitive information and maintain confidentiality.
HOW TO APPLY
Please upload your resume and complete the requested work history and education information on the application page (you are encouraged to detail any (and all) certificates or licence(s) information under the education section). If you are a dedicated professional with a passion for maintaining high standards of cleanliness and guest satisfaction, we invite you to apply for the advertised position at Ozone Services Group. We are an Equal Opportunity Employer. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. We appreciate all applications for this position but may only be able to contact the successful candidates for an interview. This is a great opportunity to work for a distinguished brand and to take your career to the next level.
Executive Housekeeper Newcastle employer: Ozone Services Group
Contact Detail:
Ozone Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Housekeeper Newcastle
✨Tip Number 1
Familiarise yourself with the specific standards and practices of Ozone Services Group. Understanding their approach to cleanliness and guest satisfaction will help you align your experience with their expectations during any discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've successfully managed teams, resolved conflicts, or improved operational efficiency in housekeeping settings.
✨Tip Number 3
Network with current or former employees of Ozone Services Group if possible. They can provide valuable insights into the company culture and what they look for in a candidate, which can give you an edge in your application.
✨Tip Number 4
Prepare to discuss your knowledge of health and safety regulations related to housekeeping. Being able to articulate your understanding of these standards will demonstrate your commitment to maintaining a safe and compliant environment.
We think you need these skills to ace Executive Housekeeper Newcastle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping and management. Emphasise any supervisory roles you've held and specific achievements that demonstrate your leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your commitment to maintaining high standards of cleanliness. Mention your experience with training staff and handling guest complaints, as these are key aspects of the role.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as organisational abilities, attention to detail, and strong communication skills. Use specific examples to illustrate how you've successfully applied these skills in previous roles.
Follow Application Instructions: Ensure you upload your resume and complete all requested information accurately on the application page. Don’t forget to include any relevant certificates or licenses under the education section, as this can strengthen your application.
How to prepare for a job interview at Ozone Services Group
✨Showcase Your Leadership Skills
As an Executive Housekeeper, strong leadership is key. Be prepared to discuss your previous experiences managing teams, resolving conflicts, and motivating staff. Share specific examples that highlight your ability to lead effectively.
✨Demonstrate Your Knowledge of Cleaning Standards
Familiarise yourself with the latest cleaning techniques and safety standards relevant to the hospitality industry. During the interview, be ready to explain how you ensure compliance with these standards in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, such as how you would handle a guest complaint or manage a staffing issue. Think through potential scenarios in advance and outline your approach to resolving them.
✨Emphasise Your Commitment to Guest Satisfaction
Highlight your passion for delivering excellent service and maintaining high cleanliness standards. Discuss how you have previously contributed to guest satisfaction and how you plan to uphold these values in the new role.