At a Glance
- Tasks: Manage and deliver digital advertising campaigns while ensuring client satisfaction and revenue growth.
- Company: Join a dynamic team at Ozone, a leader in digital advertising.
- Benefits: Enjoy 30 days annual leave, private medical insurance, and hybrid working options.
- Other info: Diverse and inclusive workplace with strong team collaboration.
- Why this job: Make a real impact in the digital advertising world while developing your skills.
- Qualifications: Passion for digital advertising and excellent communication skills are key.
The predicted salary is between 30000 - 40000 £ per year.
Our audience platform combines these connections at scale, with brilliant creative and deep audience capabilities to deliver measurable business impact for brands. We also provide publishers with tools, expertise and a collective voice to maximise the value of the powerful audience connections they create.
About this role
We’re looking for a Client Services Executive to join our Client Services team. This team is accountable for delivering digital advertising campaigns across Ozone's premium publisher platform. You will help us build upon our market reputation for creating seamless customer experience through excellent client service that delivers real-world results.
Responsibilities
- Manage and deliver advertising campaigns across the Ozone ecosystem, ensuring they are set up correctly and meet all success measurements. Your ultimate goal is to provide service excellence that drives client satisfaction and revenue growth.
- Act as a key contact for advertisers, ensuring seamless project management and transparency. You will keep all internal partners informed of campaign progress and client needs.
- Advise clients on strategies to achieve their objectives, from long-term brand building to short-term sales, helping them get the real-world results they need.
- Work closely with the sales team and other internal teams to continuously improve client service, execute campaigns effectively, and align with product innovations.
- Drive long-term client engagement and repeat business by delivering insightful end-of-campaign analytics and presentations that highlight key learnings.
- Show drive and commitment to delivering on your own objectives while actively supporting other team members as needed.
Required experience/skills
- Passion for the Industry: You have a genuine interest in or understanding of digital advertising, analytics, and creative. You're excited about what we do and eager to learn more.
- Excellent Communication: You possess excellent English language skills, both written and verbal. You'll be confident in communicating technical recommendations to experts and non-experts alike.
- Team Player: You're a motivated, collaborative individual with a positive, can-do attitude. You'll enjoy working across multiple teams to achieve shared goals.
- Customer Focus: You understand the importance of great client service and are committed to building strong relationships.
Further education or direct vocational experience is not required, but will be considered.
About the process
We aim to foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We are an equal opportunities employer, hiring solely on merit and business need. We encourage applications regardless of sex, gender identity, ethnicity, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, parenthood and disability. If you require reasonable adjustments in the recruitment process, please make us aware.
What we offer
- 30 days annual leave plus your birthday day off.
- Competitive AVIVA pension scheme, with employer contributions up to 4%.
- Medical cash plan – contributions towards a range of health benefits including physiotherapy, prescriptions and health screenings.
- Private Medical Insurance with Vitality – includes unlimited virtual GP consultations and Mental Health support, in addition to cover for illness and a number of other incentives and benefits. This also includes generous cash allowances towards optical, dental and audio needs.
- Income protection - to support you financially following serious illness or injury. This pays up to 70% of your salary for up to 5 years.
- Group life assurance – tax free lump sum of 4x salary paid to your chosen beneficiaries.
- Employee Assistance Programme – range of mental wellbeing support including life coaching and crisis support.
- Rewards and discounts via interactive apps to make savings at your favourite brands, including gym discounts and savings on holiday and travel.
- Cycle to work scheme with Evans Cycles.
- Salary sacrifice childcare with Yellownest.
- Hybrid working – mix of office and home working.
Our values
- We can build a better future for our industry. We are building a future for digital advertising in which audiences, publishers and brands can thrive. Where high quality, editorially governed content has a successful and sustainable future.
- Everyone can make a difference. It takes a lot of different people, ideas, and hard work to turn big ambitions into reality. Everyone’s input is needed, and everyone’s contribution is valued.
- Together is the best way. Born from collaboration, we believe team-working is the best way, and our natural instinct is to help. Success is a team effort, so that’s how we work internally, and with all our partners too.
- Be open, authentic, and human. Positive progress comes from being transparent, telling it how it is, and keeping things simple. That’s the environment we like to create, and we warmly welcome people into it.
Client Services Executive in London employer: Ozone Project
Ozone is an exceptional employer that prioritises employee well-being and professional growth, offering a generous benefits package including 30 days of annual leave, private medical insurance, and a competitive pension scheme. Our collaborative work culture fosters innovation and inclusivity, ensuring that every team member's contributions are valued while providing opportunities for meaningful engagement with clients in the dynamic digital advertising landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ozone Project. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ozone Project before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ozone Project:Your cover letter is your chance to shine! Tell us why you want to work at Ozone Project specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ozone Project!
How to prepare for a job interview at Ozone Project
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
