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- Tasks: Manage accounts and ensure exceptional experiences for wholesale customers in the coffee industry.
- Company: Join Ozone, a leader in sustainable coffee sourcing and hospitality.
- Benefits: Enjoy free coffee, gym membership, discounts, and flexible working options.
- Other info: Dynamic work culture with opportunities for growth and development.
- Why this job: Be part of a passionate team dedicated to transforming the coffee experience.
- Qualifications: 2+ years in specialty coffee, strong communication skills, and a love for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At Ozone, our purpose is to lead enduring change in the way coffee is valued, grown, produced, and enjoyed, sustainably for the future. We supply coffee to businesses across the world, responsibly sourced and roasted to order. We offer a full suite of support – dedicated customer service, coffee training, espresso machine installation and maintenance, equipment leasing, and hospitality know-how. We love partnering with people who are committed to delivering exceptional coffee to their customers.
We're looking for an experienced, driven and eager Account Manager to join our UK Wholesale team. You will be excited about people, sales, speciality coffee and hospitality; and committed to ensuring an exceptional and consistent end-to-end experience for our wholesale customers. You will be fully supported by the Senior Partnerships Manager and Head of Wholesale, but equally self-motivated and great at self-management. The role is London-based but may require travel nationally.
WHAT’S IN IT FOR YOU?
- Free Coffee (obviously)
- Half Price restaurant and Café discount
- Competitive Wage + structured bonus
- Free Gym Membership*
- Cycle to Work Scheme*
- 6 weeks fully paid parental leave, for both Ozone employed parents
- Flexible working opportunities, with a 9-day fortnight working pattern available*
- Enhanced leave package, increasing with length of service
WHAT EVERY OZONE EMPLOYEE CAN EXPECT
- Be part of an evolving coffee journey
- Meet like-minded people
- Belong and thrive
- Work for a brand that does good
Ozone offers a competitive wage, casual work environment, a diverse and inclusive culture, with a supportive atmosphere for professional development.
ABOUT YOU:
- At least 2 years’ experience in the specialty coffee industry as an Account Manager or similar position
- Sound knowledge of coffee and a hunger to learn more
- Excellent verbal and written communication skills, including a high level of attention to detail
- Admin whiz, problem-solver, spreadsheet-lover!
- Ability to build relationships with colleagues and customers
- Above all, an unwavering commitment to customer service and hospitality
Full details of the role are available on application.
Account Manager employer: Ozone Coffee
Contact Detail:
Ozone Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the coffee industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching Ozone and its values. Show us your passion for specialty coffee and hospitality during the chat. We love candidates who can articulate how they align with our mission!
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple gesture that keeps you fresh in our minds.
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share any experiences you've had in the specialty coffee industry and how they’ve shaped your understanding of what makes great coffee and exceptional service.
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight relevant skills and experiences that align with Ozone's values and the job description. We want to see how you fit into our coffee-loving culture!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. Remember, attention to detail is key, so proofread your application to avoid any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Ozone family!
How to prepare for a job interview at Ozone Coffee
✨Know Your Coffee
Make sure you brush up on your coffee knowledge before the interview. Understand the different types of coffee, brewing methods, and what makes specialty coffee stand out. This will not only impress your interviewers but also show your genuine passion for the industry.
✨Showcase Your Hospitality Skills
Since hospitality is at the core of Ozone's values, be prepared to share examples of how you've gone above and beyond for customers in previous roles. Think of specific situations where your commitment to exceptional service made a difference.
✨Demonstrate Self-Motivation
As an Account Manager, you'll need to be self-driven. Share instances where you've successfully managed your time and tasks independently. Highlight any experiences that showcase your ability to thrive without constant supervision.
✨Ask Thoughtful Questions
Prepare some insightful questions about Ozone's approach to sustainability and customer relationships. This shows that you're not just interested in the role, but also in the company's mission and values. It’s a great way to demonstrate your alignment with their goals.