At a Glance
- Tasks: Manage accounts and ensure exceptional service for wholesale coffee customers.
- Company: Ozone Coffee, a leader in sustainable coffee sourcing and production.
- Benefits: Free coffee, half-price dining, competitive pay, gym membership, and flexible working.
- Other info: Exciting travel opportunities and a supportive work environment.
- Why this job: Join a passionate team and make a real impact in the specialty coffee industry.
- Qualifications: 5+ years in specialty coffee with strong communication and relationship-building skills.
The predicted salary is between 40000 - 50000 £ per year.
At Ozone, our purpose is to lead enduring change in the way coffee is valued, grown, produced, and enjoyed, sustainably for the future. We supply coffee to businesses across the world. Responsibly sourced and roasted to order. We offer a full suite of support – dedicated customer service, coffee training, espresso machine installation and maintenance, equipment leasing, and hospitality know how. We love nothing more than partnering with people who are committed to delivering exceptional coffee to their customers.
We're looking for an experienced, driven and eager Account Manager to join our UK Wholesale team. You will be excited about people, sales, speciality coffee and hospitality; and committed to ensuring an exceptional and consistent end-to-end experience for our wholesale customers. You will be fully supported by the UK Sales Manager and Head of Wholesale, but equally self‑motivated and great at self‑management. The role is London‑based but will require frequent travel nationally.
What’s in it for you?
- Free Coffee (obviously)
- Half Price restaurant and Café discount
- Competitive Wage
- Free Gym Membership*
- Cycle to Work Scheme*
- 6 weeks fully paid parental leave, for both Ozone employed parents
- Flexible Working Opportunities*
About you
- At least 5 years’ experience in the specialty coffee industry as an Account Manager or similar position
- Sound knowledge of coffee and a hunger to learn more.
- Excellent verbal and written communication skills, including a high level of attention to detail.
- Admin whiz, problem‑solver, spreadsheet‑lover!
- Ability to build relationships with colleagues and customers.
- Above all, an unwavering commitment to customer service and hospitality.
Senior Account Manager employer: Ozone Coffee Roasters
At Ozone, we pride ourselves on being more than just a coffee supplier; we are a community dedicated to sustainable practices and exceptional service. Our London-based team enjoys a vibrant work culture that fosters personal growth and collaboration, with unique benefits such as free coffee, competitive wages, and flexible working opportunities. Join us in our mission to transform the coffee experience while enjoying a supportive environment that values your contributions and encourages your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Attend coffee industry events, trade shows, or local meet-ups. It's all about making connections and showing your passion for specialty coffee – you never know who might be looking for someone just like you!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your knowledge about coffee and hospitality. Let them see your enthusiasm and commitment to delivering exceptional service – it’ll set you apart from the crowd.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a lasting impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from passionate candidates. It shows initiative and gives us a chance to see your enthusiasm for joining the Ozone team.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share your experiences in the specialty coffee industry and how they’ve shaped your understanding of what makes a great customer experience.
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight relevant skills and experiences that align with the job description, especially your ability to build relationships and provide exceptional service.
Be Detail-Oriented:We’re looking for someone with a keen eye for detail, so double-check your application for any typos or errors. A polished application reflects your professionalism and commitment to quality, which is key in our industry.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ozone Coffee Roasters
✨Know Your Coffee
Make sure you brush up on your coffee knowledge before the interview. Understand the different types of coffee, brewing methods, and what makes specialty coffee stand out. This will not only impress your interviewers but also show your genuine passion for the industry.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've successfully managed accounts in the past. Highlight your sales achievements and how you've built relationships with clients. Use metrics where possible to demonstrate your impact, as numbers speak volumes!
✨Demonstrate Customer Service Excellence
Since customer service is key in this role, be ready to share stories that showcase your commitment to exceptional service. Think about challenging situations you've faced and how you resolved them while keeping the customer happy.
✨Be Ready for Travel Talk
As the role requires frequent travel, be prepared to discuss your flexibility and experience with managing travel schedules. Show enthusiasm for visiting clients and how you can maintain strong relationships even when on the road.
