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- Tasks: Lead the technical team to ensure top-notch coffee equipment service and support.
- Company: Join Ozone, a brand committed to sustainable coffee practices and exceptional hospitality.
- Benefits: Enjoy free coffee, gym membership, flexible working, and competitive wages.
- Other info: Work in a supportive, inclusive environment with opportunities for professional growth.
- Why this job: Be part of a growing coffee journey and make a real impact in the industry.
- Qualifications: 5+ years in technical service, strong leadership, and problem-solving skills required.
The predicted salary is between 45000 - 55000 £ per year.
JOIN THE ULTIMATE COFFEE HOSTS At Ozone, our purpose is to lead enduring change in the way coffee is valued, grown, produced, and enjoyed, sustainably for the future. We supply coffee to businesses across the world. Responsibly sourced and roasted to order. We offer a full suite of support – dedicated customer service, coffee training, espresso machine installation and maintenance, equipment leasing, and hospitality know‑how. We love nothing more than partnering with people who are committed to delivering exceptional coffee to their customers. Hospitality is our DNA. We are the Ultimate Coffee Hosts.
THE OPPORTUNITY We’re looking for a Head of Technical to lead our coffee equipment function across wholesale, ensuring we deliver a consistently high standard of service to our partners as we grow. This role is focused on leading the team and bringing structure to how we manage installs, servicing, maintenance and reactive repairs. You’ll oversee scheduling, prioritisation and performance, ensuring work is delivered efficiently and to a high standard. A key part of the role is building a strong, accountable team, improving ways of working, and creating processes that can scale as the wholesale side of the business continues to grow. You’ll work closely with wholesale and operations to balance service quality with commercial performance, supporting our ambition to grow our wholesale customers. We’re looking for someone highly organised, people‑focused, and experienced in managing field‑based technical or service teams.
WHAT’S IN IT FOR YOU? Free Coffee (obviously) Half Price restaurant and Café discount Competitive Wage Free Gym Membership* Cycle to Work Scheme* 6 weeks fully paid parental leave, for both Ozone employed parents Flexible Working Opportunities*
WHAT EVERY OZONE EMPLOYEE CAN EXPECT BE PART OF AN EVOLVING COFFEE JOURNEY Every person at Ozone plays a defining role in enhancing the coffee world for everyone. MEET LIKE‑MINDED PEOPLE Our people are the beating heart of our culture. Driven yet humble – nobody is too big to do the small stuff. BELONG AND THRIVE We pride ourselves in creating a growth environment, without the politics and layers of hierarchy. WORK FOR A BRAND THAT DOES GOOD We want to make our employees proud. Through the relationships we build and the progressive actions we take – Our B‑Corp status is just the start. Ozone offers a competitive wage, casual work environment, a diverse and inclusive culture, with a supportive atmosphere for professional development. If you want to experience true hospitality as a person within it.
ABOUT YOU: 5+ years in technical service or equipment repair (coffee/hospitality preferred) Must have a valid UK Drivers Licence PSSR and Electrical certified Experience managing or mentoring a small technical team Organised and able to plan schedules and workloads Strong problem‑solving and troubleshooting skills Comfortable managing reactive repairs and planned maintenance Clear communicator with internal teams and customers Takes ownership and drives standards and accountability Commercially aware; understands impact on service and revenue Full details of the role are available on application.
Head of Technical in London employer: Ozone Coffee Roasters
Contact Detail:
Ozone Coffee Roasters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee and hospitality industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research Ozone and understand their values and mission. Think about how your experience aligns with their goals. We want to see you shine, so practice answering common interview questions and have some questions ready for them too!
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along. Whether it’s past projects or success stories from your time managing technical teams, we love seeing how you’ve made an impact in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Ozone family. Don’t miss out on this opportunity to join us in leading change in the coffee world!
We think you need these skills to ace Head of Technical in London
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! We want to see how your passion aligns with our mission at Ozone. Share any relevant experiences that highlight your commitment to quality and sustainability in the coffee industry.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Head of Technical role. Highlight your experience in managing technical teams and your problem-solving skills. We’re looking for someone who can bring structure and efficiency, so make that clear!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Ozone family!
How to prepare for a job interview at Ozone Coffee Roasters
✨Know Your Coffee Inside Out
Make sure you brush up on your coffee knowledge, especially regarding equipment and maintenance. Familiarise yourself with the latest trends in coffee technology and how they impact service quality. This will show your passion for the industry and your commitment to Ozone's mission.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a technical team in the past. Think about specific challenges you faced and how you overcame them. Highlight your ability to mentor and develop team members, as this is crucial for the Head of Technical role.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage schedules and workloads effectively. Bring examples of processes you've implemented that improved efficiency or service delivery. This will demonstrate your capability to bring structure to the team at Ozone.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. Good communication is key in this role, so be prepared to explain how you would liaise with both internal teams and customers to ensure high service standards.