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- Tasks: Lead the technical team to ensure top-notch coffee equipment service and support.
- Company: Join Ozone, a brand committed to sustainable coffee practices and exceptional hospitality.
- Benefits: Enjoy free coffee, gym membership, flexible working, and competitive pay.
- Why this job: Be part of a growing team that values coffee and community.
- Qualifications: 5+ years in technical service, strong leadership, and problem-solving skills required.
- Other info: Work in a supportive, inclusive environment with opportunities for professional growth.
The predicted salary is between 40000 - 50000 £ per year.
JOIN THE ULTIMATE COFFEE HOSTS At Ozone, our purpose is to lead enduring change in the way coffee is valued, grown, produced, and enjoyed, sustainably for the future. We supply coffee to businesses across the world. Responsibly sourced and roasted to order. We offer a full suite of support – dedicated customer service, coffee training, espresso machine installation and maintenance, equipment leasing, and hospitality know‑how. We love nothing more than partnering with people who are committed to delivering exceptional coffee to their customers. Hospitality is our DNA. We are the Ultimate Coffee Hosts.
THE OPPORTUNITY We’re looking for a Head of Technical to lead our coffee equipment function across wholesale, ensuring we deliver a consistently high standard of service to our partners as we grow. This role is focused on leading the team and bringing structure to how we manage installs, servicing, maintenance and reactive repairs. You’ll oversee scheduling, prioritisation and performance, ensuring work is delivered efficiently and to a high standard. A key part of the role is building a strong, accountable team, improving ways of working, and creating processes that can scale as the wholesale side of the business continues to grow. You’ll work closely with wholesale and operations to balance service quality with commercial performance, supporting our ambition to grow our wholesale customers. We’re looking for someone highly organised, people‑focused, and experienced in managing field‑based technical or service teams.
WHAT’S IN IT FOR YOU? Free Coffee (obviously) Half Price restaurant and Café discount Competitive Wage Free Gym Membership* Cycle to Work Scheme* 6 weeks fully paid parental leave, for both Ozone employed parents Flexible Working Opportunities*
WHAT EVERY OZONE EMPLOYEE CAN EXPECT BE PART OF AN EVOLVING COFFEE JOURNEY Every person at Ozone plays a defining role in enhancing the coffee world for everyone. MEET LIKE‑MINDED PEOPLE Our people are the beating heart of our culture. Driven yet humble – nobody is too big to do the small stuff. BELONG AND THRIVE We pride ourselves in creating a growth environment, without the politics and layers of hierarchy. WORK FOR A BRAND THAT DOES GOOD We want to make our employees proud. Through the relationships we build and the progressive actions we take – Our B‑Corp status is just the start. Ozone offers a competitive wage, casual work environment, a diverse and inclusive culture, with a supportive atmosphere for professional development. If you want to experience true hospitality as a person within it.
ABOUT YOU: 5+ years in technical service or equipment repair (coffee/hospitality preferred) Must have a valid UK Drivers Licence PSSR and Electrical certified Experience managing or mentoring a small technical team Organised and able to plan schedules and workloads Strong problem‑solving and troubleshooting skills Comfortable managing reactive repairs and planned maintenance Clear communicator with internal teams and customers Takes ownership and drives standards and accountability Commercially aware; understands impact on service and revenue.
Full details of the role are available on application.
Head of Technical in City of London employer: Ozone Coffee Roasters
Contact Detail:
Ozone Coffee Roasters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee and hospitality industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching Ozone and its values. Understand their commitment to sustainability and exceptional service. We want to see your passion for coffee and how you can contribute to their mission. Tailor your answers to reflect their ethos!
✨Tip Number 3
Showcase your leadership skills! If you’ve managed teams before, share specific examples of how you’ve improved processes or mentored others. We love seeing candidates who can inspire and build strong teams, especially in a technical environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are genuinely interested in being part of our coffee journey. Let’s brew something great together!
We think you need these skills to ace Head of Technical in City of London
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Share any relevant experiences or stories that highlight your connection to the coffee industry and how it aligns with our mission at Ozone.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Head of Technical role. Highlight your experience in managing technical teams and your problem-solving skills, as these are key to what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ozone Coffee Roasters
✨Know Your Coffee Inside Out
Make sure you brush up on your coffee knowledge, especially regarding equipment and maintenance. Understand the different types of coffee machines and their functionalities, as well as common issues that arise. This will show your passion for the industry and your readiness to lead the technical team.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully managed or mentored a technical team in the past. Think about specific challenges you faced and how you overcame them. Highlight your ability to build a strong, accountable team and improve processes, as this is crucial for the Head of Technical role.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss real-life scenarios where you had to troubleshoot equipment issues or manage reactive repairs. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your analytical skills and how you can maintain high service standards under pressure.
✨Communicate Clearly and Confidently
Since you'll be liaising with both internal teams and customers, practice articulating your thoughts clearly. Prepare to discuss how you would balance service quality with commercial performance, showcasing your understanding of the business's impact on revenue while maintaining exceptional service.