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- Tasks: Coordinate warranty services for new yachts and resolve customer issues.
- Company: Leading yacht manufacturer with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Extensive yacht systems knowledge and excellent communication skills.
- Other info: Opportunity to work in a fast-paced environment with career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Southampton, United Kingdom | Posted on 27/01/2026
The Warranty Manager will deal with, and coordinate responses to requests for warranty service on new boats delivered from Wroxham.
Key Responsibilities- Be the first point of contact for calls for warranty service on new yachts.
- Help coordinate labour, materials, sub-contractors, and other resources to resolve issues keeping customers fully informed of progress whilst setting realistic expectations of the outcome.
- Process warranty claims, identifying opportunities to recharge costs to suppliers / sub-contractors.
- Feedback and liaise with Quality and Supply Chain regarding issues of supplier poor performance.
- Work with other departments to identify root cause of warranty issues, to enable feedback into the production process to eliminate these issues for the future.
- Utilise 8D and other problem solving tools to implement solutions to on-going problems.
- Monitor cost of warranty and produce reports as required.
- Occasional out of hours contact to ensure issues are resolved where required.
- Knowledge: Extensive knowledge of yacht systems (Including Mechanical, Electrical, Rigging and Joinery).
- Skills: Excellent IT skills such as MS Word, Excel.
- Experience: Sailing experience; Experience in yacht manufacturing and systems.
- Excellent verbal and written communication, and interpersonal skills as this role is customer facing.
- Ability to build good relationships with customers.
- Ability to communicate and demonstrate skills with customers, employees, contractors, and the extended team.
- Self-motivated with the ability to manage and plan multiple activities effectively.
- Methodical approach to work.
- Excellent analytical and problem solving skills.
- High level of attention to detail.
- Able to work to schedule within a fast paced environment.
- Full driving licence.
- Ability to travel to different sites / locations.
The successful candidate can be located on the South Coast or Norfolk.
Warranty Manager in Southampton employer: Oysteryachts
Contact Detail:
Oysteryachts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the yacht industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to warranty management and yacht systems. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your sailing experience and technical knowledge during interviews. We want to see how your background can help us solve warranty issues effectively, so don’t hold back on sharing relevant stories!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Warranty Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Manager role. Highlight your experience with yacht systems and any relevant skills that match the job description. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your sailing experience and problem-solving skills make you the ideal candidate. Keep it engaging and personal – we love to see your personality!
Show Off Your Communication Skills: Since this role is customer-facing, it's crucial to demonstrate your excellent verbal and written communication skills. Make sure your application is clear, concise, and free of errors. We appreciate attention to detail, so show us you’ve got it!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Oysteryachts
✨Know Your Yachts
Make sure you brush up on your knowledge of yacht systems, including mechanical, electrical, rigging, and joinery. Being able to discuss these topics confidently will show that you're not just familiar with the industry but also passionate about it.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've used problem-solving tools like 8D to tackle warranty issues. This will demonstrate your analytical skills and your ability to implement effective solutions in a fast-paced environment.
✨Communicate Clearly
Since this role is customer-facing, practice your verbal and written communication skills. Think about how you can explain complex issues in simple terms, as well as how to keep customers informed and set realistic expectations.
✨Demonstrate Your Organisational Skills
The role requires managing multiple activities effectively, so be ready to share how you prioritise tasks and manage your time. Use examples from past experiences to illustrate your methodical approach and attention to detail.
