At a Glance
- Tasks: Support charter operations, marketing, and customer communications for luxury sailing experiences.
- Company: Join Oyster Charter, a leader in luxury sailing holidays with a global reputation.
- Benefits: Flexible remote work, competitive pay, pension scheme, and employee discounts.
- Other info: Opportunity for growth in a vibrant, inclusive environment.
- Why this job: Be part of a dynamic team creating unforgettable sailing adventures for guests worldwide.
- Qualifications: Experience in admin, marketing, or customer service; strong organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
- Remote or Wroxham / Ipswich / Southampton, United Kingdom Posted on 07/07/2026
- City Remote or Wroxham / Ipswich / Southampton
- Province Remote
- Country United Kingdom
Job Description
Location
Remote, or based at one of our UK sites in Wroxham, Norfolk, Southampton, Hampshire, or Ipswich, Suffolk
Hours
Part Time - 20 hours per week (Fixed term contract 6 months)
About Us
Oyster Charter is the specialist charter division of Oyster Yachts, offering exclusive, fully crewed luxury sailing holidays aboard some of the world's finest bluewater yachts.
Operating in destinations including the Mediterranean, Caribbean, US East Coast, and the UK, we create bespoke charter experiences tailored to every guest.
With exceptional yachts, experienced crews, and outstanding personal service, Oyster Charter delivers unforgettable sailing adventures and showcases the very best of the Oyster brand.
The Role
We are looking for an organised and proactive
Charter Administrator to join our Charter team on a part-time basis.
Supporting our growing global charter business, you'll play a vital role in ensuring the smooth day-to-day administration of charter operations while also supporting marketing activity, customer communications, and the launch and ongoing management of our new Oyster Charter website.
This is a varied role, ideal for someone who enjoys combining administration, marketing, customer service, and relationship management.
Working closely with the Charter team, yacht owners, brokers, captains, suppliers, and guests, you'll help deliver the exceptional customer experience synonymous with the Oyster brand.
The role can be based remotely or from one of our UK offices in Wroxham, Southampton, or Ipswich, offering flexibility alongside the opportunity to be part of an internationally recognised luxury brand.
- Key Job Responsibilities
- Provide day-to-day administrative support to the Charter team, ensuring the smooth running of charter operations.
- Support the administration of charter bookings, maintaining accurate documentation and records throughout the booking process.
- Prepare charter contracts, guest itineraries, welcome packs, and supporting documentation.
- Coordinate guest arrangements including restaurant reservations, transfers, accommodation, provisioning, and other concierge services.
- Respond to last-minute client requests, ensuring an exceptional customer experience at every stage of the charter journey.
- Maintain accurate records of charter enquiries, bookings, and performance data.
- Marketing & Website Support
- Assist with the launch and ongoing management of the Oyster Charter website, ensuring content remains accurate and up to date.
- Build and maintain customer and broker databases, ensuring records are accurate and GDPR compliant.
- Create, schedule, and monitor email marketing campaigns and automated customer journeys using Hub Spot.
- Support lead generation activity by assisting with customer enquiries and follow-up communications.
- Maintain yacht listings across platforms including Yacht Folio and Central Yacht Agent, ensuring availability, imagery, pricing, and specifications remain current.
- Assist with reporting on marketing activity, customer enquiries, and charter performance.
- General Administration
- Provide general administrative support including document preparation, diary management, filing, and data entry.
- Respond to telephone and email enquiries professionally and efficiently.
- Support the wider Charter & Brokerage team with ad hoc projects and administrative tasks as required.
- Assist in identifying opportunities to improve administrative processes and customer experience.
About You
You will be highly organised, customer-focused, and enjoy working in a varied role where no two days are the same.
You'll be equally comfortable managing administration, communicating with clients, and supporting marketing activity, always delivering the high standards expected of a luxury brand.
Essential Experience & Skills
You will
- Have previous experience in an administrative, marketing, customer service, or coordination role.
- Have excellent organisational skills with the ability to manage multiple tasks and priorities.
- Be confident communicating with customers, colleagues, and external stakeholders.
- Have strong written communication skills and excellent attention to detail.
- Be proficient in Microsoft Office and comfortable learning new systems.
- Be proactive, adaptable, and able to work independently.
- Demonstrate a professional, customer-focused approach at all times.
- Experience using Hub Spot or other CRM/email marketing platforms.
- Experience managing website content or digital marketing activity.
- Knowledge of the marine, travel, hospitality, or luxury sectors.
- Experience coordinating events, travel, or concierge services.
What We Offer
- Part Time - 20 hours per week
- Flexible and Remote Working Options
- Pension Scheme
- Employee Assistance Programme - Confidential Advice and Support 24/7
- Discounted shopping across multiple retailers, including travel
- Cycle to Work Scheme
- Sick Pay Scheme
We continuously review our benefits to maximise opportunities for our employees.
Apply Now
If you're an organised administrator with a passion for delivering exceptional customer experiences and would like to support the operation of Oyster's world-class charter business, we'd love to hear from you.
Join Oyster Yachts and play an important role in creating unforgettable experiences for guests as they explore the world's oceans aboard our luxury sailing yachts.
Please note
We recommend that you apply as soon as possible, even if the closing date is in the future.
Applications received may be reviewed before the closing date and should we receive a high number of applications, or exceptionally strong candidates, we reserve the right to close the vacancy early.
Interviews may be held as applications are received, and we reserve the right to make an offer prior to the closing date.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested.
If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.
All vacancies are open only to candidates who already have the legal right to live and work in the territory and country advertised.
Part Time Charter Administrator in Southampton employer: Oysteryachts
Oyster Charter is an exceptional employer, offering a flexible part-time role that allows you to work remotely or from one of our picturesque UK locations. With a strong focus on employee well-being, we provide a range of benefits including a pension scheme, employee assistance programme, and discounted shopping, all within a supportive and inclusive work culture that values personal growth and development. Join us in delivering unforgettable luxury sailing experiences while being part of a renowned brand that prioritises both its employees and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Charter Administrator in Southampton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Oysteryachts and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Oysteryachts and let us see your personality shine through!
We think you need these skills to ace Part Time Charter Administrator in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Oysteryachts.
Get Familiar with Our Brand:Before applying, take some time to learn about Oysteryachts and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Oysteryachts
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Oysteryachts.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Oysteryachts will surely appreciate.
