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- Tasks: Be the friendly face for residents, guiding them through tours and supporting their journey.
- Company: Join a fast-growing company reshaping high-end student accommodation into vibrant communities.
- Benefits: Enjoy a dynamic work environment with opportunities for creativity and personal impact.
- Why this job: Make a real difference in students' lives while developing your customer service and sales skills.
- Qualifications: A passion for customer service; fluency in Mandarin is a plus!
- Other info: Apply creatively—text, video, or CV; we want to see your personality shine!
The predicted salary is between 28800 - 48000 £ per year.
My client is reshaping the world of high-end student accommodation, offering more than just a place to stay—they’re creating vibrant and sustainable communities where students feel truly at home. With a focus on service, style, and standout resident experiences, this is your opportunity to be part of a fast growing company that values creativity, ambition, and real impact.
As a Customer Service & Sales Representative, you’ll be the first point of contact for prospective and current residents—bringing warmth, professionalism, and a solutions-first mindset to every interaction.
Your role will combine the best of customer service and sales: responding to enquiries, leading tours, turning interest into bookings, and ensuring residents feel supported throughout their journey with us.
One moment you’re helping a student find their perfect studio, the next you’re following up with a new lead, handling queries, logging issues, or supporting community events. It’s a fast-paced, people-focused role where your enthusiasm and attention to detail help drive satisfaction and sales.
- Act as the first point of contact for both current and prospective residents, providing a friendly, professional service that aligns with the brand’s premium standards.
- Guide potential residents through engaging property tours and support the process of move-ins, check-ins, and check-outs.
- Carry out routine checks of the building and produce clear, accurate inventory documentation.
- Contribute to the planning and delivery of events and initiatives that strengthen community and enhance the resident experience.
- Take on a variety of day-to-day support tasks and work closely with the Property Manager to help meet performance goals and service targets.
A true team player with a passion for delivering exceptional customer service. Fluency in Mandarin is a strong advantage and highly valued.
We are looking to attract talent from all areas of the property industry for this position. So apply in any way that suits you: text message, video message, CV - the more creative the better.
Support Services Sales Representative employer: Oyster
Contact Detail:
Oyster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Sales Representative
✨Tip Number 1
Familiarise yourself with the high-end student accommodation market. Research current trends, popular amenities, and what students are looking for in their living spaces. This knowledge will help you engage confidently with potential residents and demonstrate your understanding of their needs.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Whether it's handling a difficult query or leading a property tour, being prepared will help you respond effectively and showcase your solutions-first mindset during the interview process.
✨Tip Number 3
Highlight your teamwork abilities and any experience you have in community-building activities. Since this role involves planning events and enhancing resident experiences, sharing examples of how you've successfully collaborated with others will make you stand out.
✨Tip Number 4
If you speak Mandarin, make sure to emphasise this skill during your interactions. Being bilingual can be a significant advantage in this role, as it allows you to connect with a broader range of prospective residents and provide exceptional service.
We think you need these skills to ace Support Services Sales Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight your customer service experience and any relevant sales skills.
Showcase Your Creativity: Since the company values creativity, consider presenting your application in a unique way. Whether it's a video message or a creatively designed CV, make sure it reflects your personality and enthusiasm for the role.
Highlight Relevant Experience: Emphasise any previous roles in customer service or sales. Provide specific examples of how you've successfully handled enquiries, conducted tours, or contributed to community events to demonstrate your fit for the position.
Express Your Passion: In your application, convey your passion for delivering exceptional customer service and your interest in creating vibrant communities. Mention any personal experiences that align with the company's mission to enhance resident experiences.
How to prepare for a job interview at Oyster
✨Show Your Enthusiasm
This role is all about people and creating a welcoming environment. Make sure to express your passion for customer service and your excitement about the opportunity to help students find their perfect home.
✨Demonstrate Your Solutions-First Mindset
Prepare examples of how you've successfully resolved issues in the past. Highlight your ability to think on your feet and provide solutions that enhance the resident experience.
✨Be Ready to Discuss Community Engagement
Since this position involves planning events and initiatives, come prepared with ideas on how to foster community spirit among residents. Show that you understand the importance of creating a vibrant living environment.
✨Highlight Your Team Player Attitude
Emphasise your collaborative skills and how you work well with others. This role requires close cooperation with the Property Manager and other team members, so showcasing your teamwork abilities will be key.
