Lead a high-impact repairs service and take ownership of complex disrepair cases from day one.
Property Services Manager
- Role: Property Services Manager
- Rate: £375 - £400 per day (dependent on experience)
- Contract Type: Interim, Full-time
- Contract Length: 3–6 months initial
- Working Arrangements: Primarily office-based with some flexibility once established
Property Services Manager – Overview
- A social housing provider is seeking an experienced Property Services Manager to oversee a busy reactive repairs service during a key transitional period.
- This role requires a confident and capable leader who can manage high volumes of disrepair, complaints and damp and mould cases while maintaining service delivery and supporting team performance.
- Working closely with the current postholder, this position offers the opportunity to lead from the front and make an immediate impact, with potential to apply for a permanent role.
Property Services Manager – Key Responsibilities
- Lead and manage a team delivering day-to-day reactive repairs across housing stock.
- Oversee a high volume of disrepair cases, including those progressing towards legal action.
- Manage complaints, including Stage 2 investigations and Ombudsman enquiries.
- Provide oversight and direction on damp and mould cases, ensuring compliance with current legislation.
- Liaise with legal teams and provide input on liability, damages and case resolution.
- Oversee aids and adaptations processes in collaboration with local authority partners.
- Monitor contractor performance and challenge variation requests to ensure value for money.
- Carry out site inspections for complex, high-risk or escalated cases.
- Manage team performance through regular one-to-ones and structured oversight.
Property Services Manager – Applicant Essentials
Essential
- Strong background in reactive repairs within a social housing provider.
- Experience managing disrepair and complaints cases at a senior level.
- Knowledge of housing legislation including HHSRS and damp and mould requirements.
- Experience liaising with legal teams on disrepair matters.
- Proven ability to manage teams within a fast-paced environment.
- Strong communication and stakeholder engagement skills.
Desirable
- Previous management experience or stepping up from a Senior Surveyor role.
- Experience managing adaptations processes.
- Knowledge of contractor performance management and cost control.
How do I apply for this Property Services Manager position?
If this Property Services Manager role is of interest to you, or you know someone who might be a good fit for this Property Services Manager position, click apply and enter your details with your updated CV.
