At a Glance
- Tasks: Lead engineering teams and manage hard services strategy across diverse properties.
- Company: Reputable London-based managing agent with a loyal client portfolio.
- Benefits: Competitive salary, leadership role, and opportunity to shape engineering culture.
- Other info: Dynamic environment with opportunities for professional growth and development.
- Why this job: Be the go-to expert in a hands-on role that drives operational excellence.
- Qualifications: Leadership experience in hard FM and strong technical background required.
The predicted salary is between 70000 - 90000 € per year.
I’m currently working with a well‑established London‑based managing agent with an exceptional reputation and a loyal portfolio of mainly commercial, residential and heritage properties. They’re now looking to bring in a Head of Hard Services to join their leadership team and take full ownership of the technical FM function. This is a senior, hands‑on technical role where you’ll be the go‑to expert for all things engineering, compliance and asset performance across a diverse client base.
What the role looks like:
- Lead and develop engineering teams, mentoring engineers, supervisors and mobile specialists while building a strong, collaborative culture.
- Own the hard services strategy across commercial, residential and heritage assets.
- Drive statutory compliance for HVAC, electrical, water hygiene, fire systems, lifts and building fabric.
- Oversee asset management including lifecycle planning, condition surveys, PPM and capital works.
- Act as senior technical advisor to key clients, providing expert guidance and proactive solutions.
- Manage contractors and procurement to ensure quality, value and strong performance.
- Champion operational excellence across engineering processes, reporting and H&S culture.
- Oversee budgets and capex including tendering and cost‑efficiency initiatives.
- Provide senior technical support on escalations and complex engineering issues.
What they’re looking for:
- Leadership experience managing engineers and technical teams in a managing agent, consultancy or multi‑site environment.
- Strong background in hard FM, ideally across commercial buildings; residential/heritage exposure is a bonus.
- Deep understanding of statutory compliance and building services.
- Experience with PPM, lifecycle planning and capital works.
- Confident, credible client‑facing skills.
- Strong financial acumen (budgets, capex, contracts).
- Relevant technical qualifications (M&E, building services, etc.).
- IOSH/NEBOSH desirable; professional memberships advantageous.
Head of Hard FM in London employer: Oyster
Join a prestigious London-based managing agent renowned for its commitment to excellence in facilities management. As the Head of Hard FM, you will thrive in a collaborative work culture that prioritises employee development and offers ample opportunities for professional growth. With a diverse portfolio of commercial, residential, and heritage properties, you will play a pivotal role in driving operational excellence while enjoying the benefits of working in one of the UK's most vibrant cities.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Hard FM in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend events, and join relevant groups. You never know who might have the inside scoop on that Head of Hard FM role you’re eyeing.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, don’t hold back on sharing your knowledge about engineering, compliance, and asset performance. Let them see you as the go-to expert they need.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s portfolio. Understand their commercial, residential, and heritage properties so you can speak confidently about how you’d lead their hard services strategy.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you nail that application and land the job. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Head of Hard FM in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Hard FM. Highlight your leadership experience and technical expertise in hard FM, especially in commercial and heritage properties. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for engineering and compliance, and how you can drive operational excellence. Don’t forget to mention specific achievements that demonstrate your ability to lead teams and manage complex projects.
Showcase Your Technical Skills:In your application, be sure to highlight your relevant technical qualifications and experience with statutory compliance. We’re looking for someone who can confidently advise clients and tackle engineering challenges, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Oyster
✨Know Your Hard FM Inside Out
Make sure you brush up on your knowledge of hard facilities management, especially in areas like HVAC, electrical systems, and compliance. Be ready to discuss specific examples from your past experience where you've successfully managed these aspects.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading engineering teams. Think of instances where you've mentored staff or fostered a collaborative culture. Highlight how you’ve driven performance and engagement within your teams.
✨Demonstrate Financial Savvy
Since the role involves overseeing budgets and capex, be prepared to discuss your financial acumen. Bring examples of how you've managed budgets effectively, implemented cost-efficiency initiatives, or handled procurement processes.
✨Be Client-Focused
As a senior technical advisor, your client-facing skills are crucial. Prepare to share experiences where you've provided expert guidance to clients, resolved complex issues, or built strong relationships. Show them you can be their go-to expert!
