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- Tasks: Be the go-to person for housing queries and repairs, helping customers daily.
- Company: Join Oyster, a dynamic company focused on customer service in housing.
- Benefits: Enjoy hybrid working options and a supportive work environment.
- Why this job: Make a real impact by helping people with their housing needs in a friendly team.
- Qualifications: Experience in housing, repairs, maintenance, or call centres is essential.
- Other info: Immediate start available; apply now with your CV!
The predicted salary is between 30000 - 42000 £ per year.
Purpose of contract: To support the Customer Service & Repairs Line
Essential experience required: Housing, Repairs & Maintenance, and Call Centre
Working pattern: Hybrid (offering home working)
Day to day responsibilities:
- Provide the first point of contact for customers via incoming telephone calls and mailbox
- Promptly and efficiently resolve all housing-related queries
- Log reactive repairs and planned works, including defects
- Chase contractors for updates
- Provide reception and switchboard services
- Maintain high standards of probity and confidentiality
- Carry out all other duties as may be reasonably assigned
Note: Required immediately. Apply with CV attached now.
Housing Customer Service Advisor employer: Oyster
Contact Detail:
Oyster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the housing sector, especially in London. Understanding local regulations and common issues faced by tenants can give you an edge during interviews.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since this role involves handling customer queries, being articulate and clear will help you stand out.
✨Tip Number 3
Research Oyster as a company. Knowing their values and recent projects can help you tailor your responses and show genuine interest during the interview process.
✨Tip Number 4
Prepare for scenario-based questions related to customer service. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
We think you need these skills to ace Housing Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Housing Customer Service Advisor position. Tailor your application to highlight relevant experience in housing, repairs, and call centre work.
Craft a Targeted CV: Ensure your CV is tailored specifically for this role. Emphasise your experience in customer service, particularly in housing and repairs. Use bullet points to clearly outline your achievements and responsibilities in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experience that demonstrate your ability to handle customer queries and manage repairs efficiently.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Oyster
✨Know Your Housing Basics
Brush up on your knowledge of housing, repairs, and maintenance. Be prepared to discuss common issues and solutions, as well as any relevant experience you have in these areas.
✨Demonstrate Customer Service Skills
Since this role is all about customer interaction, think of examples where you've successfully resolved customer queries or complaints. Highlight your communication skills and ability to remain calm under pressure.
✨Familiarise Yourself with the Company
Research Oyster and their approach to customer service. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to housing queries or repairs. Practise your responses to demonstrate your problem-solving abilities and customer-focused mindset.
