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- Tasks: Lead and build a new residential management team, focusing on customer experience.
- Company: Join one of London's top commercial players expanding into the residential market.
- Benefits: Enjoy a unique leadership role with opportunities for growth and development.
- Why this job: Shape the future of residential management in a dynamic and growing company.
- Qualifications: Proven expertise in Residential Property Management and strong leadership skills required.
- Other info: Be the first to establish this role and make a significant impact.
The predicted salary is between 72000 - 108000 £ per year.
Once in a blue moon, an opportunity like no other presents itself… this is one of those moons… One of London’s leading players in the Commercial arena have decided it’s now time to expand their offering into the Living space. Albeit this has been on the cards for a year or so, they have been waiting until all of their ducks are in a row, and well, the ducks are now firmly aligned and quacking.
This role requires a proactive leader with market-leading expertise in Residential Property Management. This is a unique opportunity to build and then lead an in-house residential management team, shaping the future of the business. The current portfolio spans an institutional client base of pension funds and investors, with existing residential assets interlinked within their commercial & retail portfolios. These are continuing to grow and there is appetite to expand this further across the Build to Rent market.
As this role will be the first of its kind within the business, it means:
- Building robust relationships with all key players across the Fund & Investor client base
- Delivering a best in class service with a focus on residential customer experience
- Developing and implementing strategies, training programmes and compliance standards
- Recruiting and onboarding new team members as you look to grow the offering
- Being the main point of contact throughout the business for all things residential
Please get in touch to discuss further.
Head of Residential Management employer: Oyster
Contact Detail:
Oyster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Residential Management
✨Tip Number 1
Network with professionals in the residential property management sector. Attend industry events, webinars, or local meetups to connect with potential colleagues and clients who can provide insights into the market and may even refer you for the role.
✨Tip Number 2
Research the company’s current portfolio and their approach to residential management. Understanding their existing assets and client base will help you tailor your discussions and demonstrate your knowledge during interviews.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've successfully built and led teams in the past. Highlight any experience you have in developing training programmes or compliance standards that align with the company's goals.
✨Tip Number 4
Prepare to discuss strategies for enhancing customer experience in residential management. Think about innovative ideas you could implement to improve service delivery and client satisfaction, as this is a key focus for the role.
We think you need these skills to ace Head of Residential Management
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Head of Residential Management position. Understand the key responsibilities and required expertise, especially in residential property management and customer experience.
Tailor Your CV: Customise your CV to highlight relevant experience in residential property management. Emphasise leadership roles, successful projects, and any experience with building teams or developing strategies that align with the company's goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss how your background aligns with their needs, particularly in building relationships with clients and delivering exceptional service.
Showcase Your Vision: In your application, articulate your vision for the residential management team. Discuss how you would approach building the team, implementing training programmes, and enhancing customer experience to set the foundation for success.
How to prepare for a job interview at Oyster
✨Showcase Your Leadership Skills
As a Head of Residential Management, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed teams, implemented strategies, or improved processes.
✨Understand the Market Landscape
Familiarise yourself with the current trends in residential property management, especially within the Build to Rent market. Be ready to discuss how these trends can influence the company's strategy and your vision for the role.
✨Emphasise Relationship Building
This role requires building robust relationships with clients and stakeholders. Prepare to discuss your approach to relationship management and provide examples of how you've successfully engaged with clients in the past.
✨Prepare for Strategic Discussions
Since you'll be developing and implementing strategies, think about your strategic vision for the residential management team. Be prepared to share your ideas on training programmes, compliance standards, and how you would enhance customer experience.
