At a Glance
- Tasks: Lead engineering teams and oversee hard services strategy for diverse properties.
- Company: Reputable London-based managing agent with a loyal client portfolio.
- Benefits: Competitive salary, leadership role, and opportunity to shape engineering culture.
- Other info: Join a collaborative leadership team with opportunities for professional growth.
- Why this job: Be the go-to expert in a hands-on role that drives operational excellence.
- Qualifications: Strong technical background in engineering, compliance, and asset management.
The predicted salary is between 70000 - 90000 € per year.
I’m currently working with a well‑established London‑based managing agent with an exceptional reputation and a loyal portfolio of mainly commercial, residential and heritage properties. They’re now looking to bring in a Head of Hard Services to join their leadership team and take full ownership of the technical FM function. This is a senior, hands‑on technical role where you’ll be the go‑to expert for all things engineering, compliance and asset performance across a diverse client base.
What the role looks like:
- Lead and develop engineering teams, mentoring engineers, supervisors and mobile specialists while building a strong, collaborative culture.
- Own the hard services strategy across commercial, residential and heritage assets.
- Drive statutory compliance for HVAC, electrical, water hygiene, fire systems, lifts and building fabric.
- Oversee asset management including lifecycle planning, condition surveys, PPM and capital works.
- Act as senior technical advisor to key clients, providing expert guidance and proactive solutions.
- Manage contractors and procurement to ensure quality, value and strong performance.
- Champion operational excellence across engineering processes, reporting and H residential/heritage exposure is a bonus.
- Deep understanding of statutory compliance and building services.
- Experience with PPM, lifecycle planning and capital works.
- Confident, credible client‑facing skills.
- Strong financial acumen (budgets, capex, contracts).
- Relevant technical qualifications (M professional memberships advantageous).
Head of Hard FM employer: Oyster
Join a prestigious London-based managing agent renowned for its commitment to excellence in property management. As the Head of Hard FM, you will thrive in a collaborative work culture that prioritises employee development and offers ample opportunities for professional growth. With a focus on operational excellence and a diverse portfolio of commercial, residential, and heritage properties, this role provides a unique chance to make a significant impact while enjoying the vibrant atmosphere of London.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Hard FM
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Head of Hard FM role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with statutory compliance and asset management. We want them to see you as the go-to expert they need for their engineering teams.
✨Tip Number 3
Prepare for those interviews! Brush up on your knowledge of HVAC, electrical systems, and fire safety regulations. We want you to walk in confidently, ready to discuss how you can drive operational excellence in their hard services strategy.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Let’s make sure your application stands out and gets you one step closer to that senior role!
We think you need these skills to ace Head of Hard FM
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Head of Hard FM role. Highlight your technical expertise in engineering, compliance, and asset performance to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your leadership style can foster a collaborative culture within our engineering teams.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Quantify your achievements in previous roles, especially those related to statutory compliance and asset management, to demonstrate your impact.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Oyster
✨Know Your Technical Stuff
Make sure you brush up on all things engineering, compliance, and asset performance. Be ready to discuss your experience with HVAC, electrical systems, and fire safety. The more you can demonstrate your expertise, the more confident you'll appear to the interviewers.
✨Showcase Your Leadership Skills
Since this role involves leading and developing teams, think of examples where you've successfully mentored engineers or built a collaborative culture. Prepare to share specific stories that highlight your leadership style and how it has positively impacted your team.
✨Understand Their Portfolio
Familiarise yourself with the types of properties they manage, especially commercial, residential, and heritage assets. This will help you tailor your answers to show how your experience aligns with their needs and how you can contribute to their hard services strategy.
✨Prepare for Client-Facing Scenarios
As a senior technical advisor, you'll need to demonstrate strong client-facing skills. Think about past experiences where you've provided expert guidance or solutions to clients. Be ready to discuss how you handle challenging situations and ensure client satisfaction.
