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- Tasks: Be the go-to person for tenants and clients, managing queries and work orders.
- Company: Join a well-established property management firm with a strong national presence.
- Benefits: Enjoy hybrid working, flexibility, and a supportive team environment.
- Why this job: Gain valuable experience in property management while working in stylish Soho offices.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
- Other info: Perfect for proactive individuals looking to kickstart their career in a dynamic industry.
The predicted salary is between 30000 - 42000 £ per year.
I’m currently recruiting on behalf of a long-established, property management firm based in central London, who are looking to appoint a Helpdesk Administrator to support their growing asset and property management team. My client is a niche property management firm with a strong national presence, managing over 60 commercial and mixed-use properties across the UK. Based in stylish Soho offices, they have a reputation for long-standing client relationships and a collaborative approach across teams including investment, valuation, and fund management.
This is an excellent opportunity for a proactive and organised FM Help-desk Administrator to become the first point of contact for tenants, contractors, and clients. You’ll help manage work orders, coordinate service teams, and ensure the efficient handling of property-related queries across the portfolio.
Key Responsibilities:- Responding to incoming helpdesk requests via phone and email
- Coordinating with contractors and site teams to manage and track work orders
- Maintaining up-to-date contractor and property records, including access/keyholder info
- Raising purchase orders for both planned and reactive maintenance
- Keeping files and compliance documentation current and accurate
- Supporting the Facilities Manager and wider property team with administrative tasks
We are looking for a confident communicator with strong verbal and written skills who is highly organised, with a strong attention to detail. Proficient in Microsoft Office (Excel, Outlook, Word) and comfortable liaising with multiple stakeholders (tenants, clients, suppliers).
What’s in it for you?
- Join a financially secure firm with a respected name in the sector
- Enjoy hybrid working with flexibility and autonomy
- Work in a friendly, close-knit team with strong internal support
- Gain exposure to multiple disciplines within property and asset management
If this sounds like a good fit for you, feel free to apply here or reach out to me directly for a confidential chat.
FM Helpdesk Administrator employer: Oyster
Contact Detail:
Oyster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the property management sector, especially the specific services offered by the firm. Understanding their portfolio and client relationships will help you speak confidently about how you can contribute to their team.
✨Tip Number 2
Brush up on your communication skills, as this role requires liaising with various stakeholders. Practise articulating your thoughts clearly and concisely, both verbally and in writing, to demonstrate your ability to handle tenant and contractor queries effectively.
✨Tip Number 3
Get comfortable with Microsoft Office, particularly Excel and Outlook, as these tools are essential for managing work orders and maintaining records. Consider taking a quick online course or tutorial to enhance your proficiency.
✨Tip Number 4
Network with professionals in the property management field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within firms like ours.
We think you need these skills to ace FM Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or administrative roles. Emphasise your organisational skills and any experience with helpdesk systems or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention specific examples of how you've successfully managed work orders or coordinated with teams in previous roles.
Highlight Technical Proficiency: Since the role requires proficiency in Microsoft Office, ensure you mention your experience with Excel, Outlook, and Word. If you have experience with any property management software, include that as well.
Showcase Your Soft Skills: The job requires strong verbal and written communication skills. Provide examples in your application that demonstrate your ability to liaise effectively with various stakeholders, such as tenants and contractors.
How to prepare for a job interview at Oyster
✨Showcase Your Communication Skills
As a Helpdesk Administrator, you'll be the first point of contact for various stakeholders. Make sure to demonstrate your strong verbal and written communication skills during the interview. Practice articulating your thoughts clearly and confidently.
✨Highlight Your Organisational Abilities
This role requires a high level of organisation. Be prepared to discuss how you manage multiple tasks and prioritise effectively. Share examples from your past experiences where your organisational skills made a difference.
✨Familiarise Yourself with Microsoft Office
Proficiency in Microsoft Office is essential for this position. Brush up on your skills in Excel, Outlook, and Word before the interview. You might be asked about specific functions or how you use these tools in your daily work.
✨Understand the Company and Its Values
Research the property management firm and understand its reputation and values. Be ready to discuss why you want to work there and how your personal values align with theirs. This shows genuine interest and can set you apart from other candidates.
