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- Tasks: Lead aftercare operations and ensure smooth defect resolution for tenants.
- Company: Join a fast-growing provider in the private rented sector with a strong market presence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and creativity.
- Why this job: Make a real impact in enriching lives through renting while thriving in a supportive culture.
- Qualifications: Experience in aftercare, team management, and strong communication skills required.
- Other info: Apply creatively via text, video, or CV – we welcome all talents!
The predicted salary is between 36000 - 60000 £ per year.
My client is a leading and rapidly expanding provider in the private rented sector, with a strong presence in the single-family housing market. Backed by solid funding and ambitious growth plans, they offer a dynamic, forward-thinking environment where your skills and ideas will truly make an impact.
They are seeking an experienced Aftercare Manager to play a crucial role in delivering exceptional customer service and managing the defect resolution process across a large residential portfolio. You’ll have the opportunity to lead aftercare operations, collaborate with a variety of teams and contractors, and drive continuous improvements to ensure tenants enjoy a smooth, hassle-free living experience.
At the heart of the business is a commitment to enriching lives through renting. The company culture is built on respect, collaboration, proactive thinking, and positivity, creating a supportive environment where every team member can thrive. If you want to join a fast-growing company that values your expertise and empowers you to deliver excellence, this is the perfect opportunity to take your career to the next level.
Your Responsibilities:
- Oversee the full aftercare process from property handover through to the end of the defects liability period.
- Lead and mentor a team of Aftercare Coordinators.
- Manage relationships with developers, contractors, and internal teams.
- Conduct site inspections and ensure timely, high-quality defect resolution.
- Monitor and report on KPIs and aftercare performance metrics.
Your Requirements:
- Experience in aftercare within a developer or construction environment.
- Strong understanding of EOD processes, NHBC guidelines, and construction defects.
- Previous experience managing a team.
- Experience with KPIs.
- Excellent communication, organisational, and customer service skills.
- Strong Excel/data reporting skills.
We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.
Aftercare Manager employer: Oyster
Contact Detail:
Oyster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since they emphasise respect, collaboration, and positivity, showcasing your alignment with these values during any interactions can set you apart.
✨Tip Number 2
Prepare to discuss your experience in aftercare management specifically within the property or construction sectors. Highlighting relevant examples of how you've successfully resolved defects or improved customer service will demonstrate your expertise.
✨Tip Number 3
Network with professionals in the property industry, especially those who have worked in aftercare roles. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 4
Be ready to discuss KPIs and performance metrics in detail. Understanding how to monitor and report on these effectively will show that you're not just experienced but also results-driven, which is crucial for this role.
We think you need these skills to ace Aftercare Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftercare management, particularly within the developer or construction environment. Emphasise your understanding of EOD processes and NHBC guidelines.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead teams. Mention specific examples of how you've successfully managed defect resolution and improved aftercare processes in previous roles.
Highlight Key Skills: In your application, clearly outline your communication, organisational, and customer service skills. Provide examples of how you've used these skills to manage relationships with developers and contractors effectively.
Showcase Data Reporting Skills: Since strong Excel and data reporting skills are essential for this role, include any relevant experience you have with KPIs and performance metrics. Consider providing examples of reports you've created or insights you've derived from data analysis.
How to prepare for a job interview at Oyster
✨Showcase Your Aftercare Experience
Make sure to highlight your previous experience in aftercare within a developer or construction environment. Be prepared to discuss specific examples of how you've managed defect resolution and improved customer service.
✨Demonstrate Leadership Skills
As an Aftercare Manager, you'll be leading a team. Share your experiences in mentoring and managing teams, focusing on how you foster collaboration and support among team members.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to aftercare operations. Be ready to discuss how you've monitored and reported on these metrics in the past, and how you plan to use them to drive improvements.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing your approach to managing relationships with developers, contractors, and internal teams.
