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- Tasks: Coordinate warranty services for new yachts and resolve customer issues effectively.
- Company: Join a leading yacht manufacturer with a focus on quality and customer satisfaction.
- Benefits: Enjoy 25 days annual leave, pension contributions, and a supportive work environment.
- Why this job: Make a real difference in customer experiences while working with luxury yachts.
- Qualifications: Experience in yacht systems and excellent communication skills are essential.
- Other info: Flexible location options and opportunities for travel across sites.
The predicted salary is between 36000 - 60000 £ per year.
Purpose of Role
The Warranty Manager will deal with, and co-ordinate responses to requests for warranty service on new boats delivered from Wroxham.
Key Responsibilities
- Be the first point of contact for calls for warranty service on new yachts.
- Help co-ordinate labour, materials, sub-contractors, and other resources to resolve issues keeping customers fully informed of progress whilst setting realistic expectations of the outcome.
- Process warranty claims, identifying opportunities to recharge costs to suppliers / sub-contractors.
- Feedback and liaise with Quality and Supply Chain regarding issues of supplier poor performance.
- Work with other departments to identify root cause of warranty issues, to enable feedback into the production process to eliminate these issues for the future.
- Utilise 8D and other problem-solving tools to implement solutions to on-going problems.
- Monitor cost of warranty and produce reports as required.
- Occasional out of hours contact to ensure issues are resolved where required.
Requirements
KnowledgeExtensive knowledge of yacht systems (Including Mechanical, Electrical, Rigging and Joinery)
SkillsExcellent IT skills such as MS Word, Excel.
Experience- Sailing experience
- Experience in yacht manufacturing and systems.
No specific qualifications required.
Personal Characteristics- Excellent verbal and written communication, and interpersonal skills as this role is customer facing.
- Ability to build good relationships with customers.
- Ability to communicate and demonstrate skills with customers, employees, contractors, and the extended team.
- Self-motivated with the ability to manage and plan multiple activities effectively.
- Methodical approach to work.
- Excellent analytical and problem-solving skills.
- High level of attention to detail.
- Able to work to schedule within a fast-paced environment.
- Full driving licence
- Ability to travel to different sites / locations.
The successful candidate can be located on the South Coast or Norfolk.
Benefits
- 25 days annual leave p/year
- Employer Pension contribution
- 0800 - 1630 - 5 days
- Death in service
- Cycle to Work scheme
- TELUS Assistance Programme
- Sick pay scheme
Warranty Manager in Southampton employer: Oyster Yachts Limited
Contact Detail:
Oyster Yachts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the yacht industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common questions related to warranty management and yacht systems. We can help you with mock interviews to boost your confidence and ensure you shine when it counts!
✨Tip Number 3
Showcase your sailing experience and technical knowledge during conversations. We want to see how you can bring your unique skills to the table, so don’t hold back on sharing your passion for yachts!
✨Tip Number 4
Apply through our website for the best chance at landing that Warranty Manager role. We make it easy for you to showcase your skills and experience directly to the hiring team!
We think you need these skills to ace Warranty Manager in Southampton
Some tips for your application 🫡
Show Your Passion for Yachting: When you're writing your application, let your love for yachts and sailing shine through. We want to see that you’re not just qualified, but genuinely excited about the industry and the role!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experience with yacht systems and warranty processes. We appreciate a well-structured application that’s easy to read!
Highlight Problem-Solving Skills: Since this role involves resolving warranty issues, make sure to showcase your analytical and problem-solving skills. Share specific examples of how you've tackled challenges in the past – we love a good success story!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Oyster Yachts Limited
✨Know Your Yachts
Make sure you brush up on your knowledge of yacht systems, including mechanical, electrical, rigging, and joinery. Being able to discuss these topics confidently will show that you’re not just familiar with the industry but also passionate about it.
✨Master the Art of Communication
Since this role is customer-facing, practice your verbal and written communication skills. Prepare to demonstrate how you would handle customer inquiries and keep them informed about warranty processes. Role-playing scenarios can be a great way to get comfortable.
✨Problem-Solving Skills on Display
Familiarise yourself with 8D problem-solving tools and be ready to discuss how you've used similar methods in past roles. Think of specific examples where you identified root causes of issues and implemented effective solutions.
✨Show Your Organisational Skills
This position requires managing multiple activities effectively. Be prepared to share examples of how you’ve successfully juggled various tasks in a fast-paced environment. Highlight your methodical approach and attention to detail to impress the interviewers.
