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For Companies At a Glance
- Tasks: Lead and inspire a team of skilled engineers to deliver exceptional service.
- Company: Award-winning, rapidly growing company with a focus on excellence.
- Benefits: Performance bonus, company car, 25+ days holiday, and private health coverage.
- Why this job: Make a real impact on service delivery and shape team processes.
- Qualifications: Technical background and proven experience in managing field engineers.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced service leader with a passion for driving excellence in field operations? Our client, an award-winning, rapidly growing company is looking for a Regional Service Manager. This is a fantastic opportunity to lead and inspire a team of skilled engineers across a defined UK region, working closely with customer support, commercial teams and senior management to ensure exceptional service delivery, operational efficiency and opportunities for growth are maximised.
Key Responsibilities:
- Lead and mentor a team of 10+ field service engineers
- Drive continuous improvement in service delivery and efficiency
- Develop your team through training and performance management
- Ensure service level agreements (SLAs) are consistently met
- Build strong relationships with high-profile clients
- Collaborate with commercial teams to identify new opportunities
- Support international distributors with technical and commercial guidance
Who They’re Looking For:
- A technical background
- Proven experience managing a team of technical field engineers
- Strong leadership, coaching and change management skills
- Excellent communication and stakeholder management abilities
- Proficient with digital tools and data analysis
- Full driving licence and ability to travel
- A successful track record in a field service management role - desirable
What’s on Offer:
- Performance bonus of 10% (with potential to earn more)
- Company car, phone and laptop
- 25 days holiday + bank holidays, rising to 28 with service
- Pension and life insurance
- Private health and dental coverage
This is a fantastic opportunity for an experienced Regional Service Manager to take ownership of a high-performing service team, shape processes and make a real impact on service delivery. If you’re a hands-on leader who thrives on building teams, improving operations and delivering outstanding results, this is the role for you! Apply now.
Regional Service Manager in Worcester employer: Oyster Recruitment Ltd
Contact Detail:
Oyster Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Regional Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their service delivery model and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've mentored teams, driven improvements, and built strong client relationships. This is your chance to shine and demonstrate that you’re the hands-on leader they need!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Regional Service Manager in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and any technical background you have, as these are key for the Regional Service Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about service excellence and how you've driven improvements in past roles. This is your chance to showcase your personality and leadership style!
Showcase Your Achievements: Quantify your successes! Whether it’s improving service delivery or mentoring teams, use numbers to demonstrate your impact. This helps us see the value you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Oyster Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to field service management. Understand the key metrics and SLAs that are crucial for the role, as well as any digital tools mentioned in the job description. This will show that you're not just a leader but also technically savvy.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led and mentored teams in the past. Think about specific situations where you drove continuous improvement or handled change management effectively. This will help demonstrate your leadership skills and how you can inspire a team of engineers.
✨Build Rapport with the Interviewers
Since relationship-building is key in this role, practice how you can connect with your interviewers. Ask insightful questions about their team dynamics and client relationships. This shows that you’re genuinely interested in collaboration and can help you stand out.
✨Highlight Your Achievements
Be ready to discuss your track record in field service management. Share specific examples of how you've met or exceeded service delivery goals, improved operational efficiency, or identified new opportunities. Quantifying your achievements can make a strong impact.
