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- Tasks: Diagnose technical issues and provide solutions for customers and engineers.
- Company: Leading provider of innovative climate solutions with a focus on sustainability.
- Benefits: Competitive salary, private medical insurance, company bonus, and enhanced pension.
- Why this job: Join a team making a real impact in climate solutions while developing your technical skills.
- Qualifications: Experience in technical support, excellent communication, and analytical skills required.
- Other info: Great career progression opportunities in a dynamic and supportive environment.
The predicted salary is between 28800 - 48000 £ per year.
Do you excel at diagnosing technical issues and providing clear solutions for customers and engineers? Our client, a leading provider of innovative climate solutions, is looking for a Technical Support Engineer to join their team. This is an exciting opportunity for a customer-focused professional to play a crucial role in delivering exceptional service and support.
On offer: Competitive base salary of up to £40,000 per annum including extensive benefits: Private Medical Insurance, company bonus, death in service, enhanced pension, purchase additional holiday and fantastic career progression opportunities.
As a Technical Support Engineer, you will be the primary point of contact for clients, providing technical support and ensuring customer satisfaction. Your role will involve working closely with customers and field-based engineers to understand and resolve technical queries promptly. You will perform diagnostics, deliver solutions to optimise temperature control systems, and coordinate with internal teams to address more complex issues.
Responsibilities:
- Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns.
- Proactively manage a high-volume workload across the UK, ensuring efficient resource allocation and timely processing of work orders.
- Provide technical support to technicians, troubleshooting issues and offering guidance to ensure successful completion of tasks.
- Collaborate with Hire, Sales, and Operations teams to share customer insights and foster relationships through exceptional customer service.
- Diagnose system problems during product installation and servicing, working closely with various internal teams to resolve issues efficiently.
- Identify areas for sales opportunity improvement and conduct qualitative and quantitative analysis of customer care interactions.
- Ensure accurate information transfer via CRM and operational systems, generating regular reports to support data-driven decision making.
- Assist service/hire desk and customer care teams with administration during peak times, contributing to overall team success.
Who They’re Looking For:
- Proven expertise in technical support and troubleshooting to identify and resolve issues efficiently.
- Excellent customer support and service skills, with an ability to maintain professional and clear communication.
- Well-developed analytical skills for diagnosing and evaluating complex technical problems.
- The ability to work effectively both independently and as part of a team in an office-based environment.
- Familiarity with temperature control systems is advantageous.
- Relevant certifications or a technical education in engineering or a related field would be beneficial.
This is an excellent opportunity to apply your technical skills in a company focused on creating sustainable climate solutions. If you are a skilled Technical Support Engineer with a commitment to solving problems and helping customers, we would love to hear from you.
Technical Support Engineer in Southampton employer: Oyster Recruitment Ltd
Contact Detail:
Oyster Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Technical Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or recruiters, make sure you can clearly explain your technical skills and how they relate to the role. Keep it concise and focus on how you can solve their problems.
✨Tip Number 3
Show off your problem-solving skills! Prepare some examples of how you've diagnosed and resolved technical issues in the past. This will demonstrate your expertise and give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes put you ahead of the competition. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Technical Support Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and any relevant skills. We want to see how you’ve tackled similar challenges in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional customer service and how your background makes you a perfect fit for the Technical Support Engineer role.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your analytical skills. Share specific instances where you diagnosed and resolved technical issues effectively, as this is key to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Oyster Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around temperature control systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show your expertise and confidence in handling technical issues.
✨Showcase Your Customer Service Skills
Since this role is all about customer satisfaction, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your communication skills and ability to maintain professionalism under pressure. This will demonstrate your commitment to exceptional service.
✨Be Ready for Problem-Solving Questions
Expect to face situational questions that test your analytical skills. Practice articulating your thought process when diagnosing complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your logic.
✨Research the Company and Its Solutions
Familiarise yourself with the company's climate solutions and recent projects. This will not only help you understand their products better but also allow you to ask insightful questions during the interview. Showing genuine interest in the company can set you apart from other candidates.