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- Tasks: Troubleshoot and maintain cutting-edge robotics and automation systems at customer sites.
- Company: Leading life sciences technology company with a focus on innovation.
- Benefits: Competitive salary, car allowance, bonuses, and full expense reimbursement.
- Other info: Comprehensive training programme and opportunities for career growth.
- Why this job: Gain hands-on experience with advanced technology while travelling and building customer relationships.
- Qualifications: HNC or equivalent in engineering, plus 2 years of field service experience.
Are you an experienced Engineer with a strong electro-mechanical background, who enjoys applying your fault-finding skills to work independently on large-scale robotics and automation equipment? Our client is a leading life sciences technology company seeking an experienced Field Service Engineer to join their growing European team. As a Field Service Engineer, you will be the technical expert that customers rely on. This is a hands-on, physical role where you will work on large, complex robotic systems, often spending significant time at customer sites to ensure their equipment runs perfectly. Your typical week will involve travelling to customer locations, which are primarily situated between the Stevenage and Manchester areas. You can expect to handle up to two jobs per week, with overnight stays being common. While the role is UK-based, travel to Europe may be required. You must be available to undertake a comprehensive training programme, which includes two weeks at the company's head office in America, two weeks in the Manchester office and a subsequent 12-week onboarding period shadowing senior engineers.
Key Responsibilities:
- Perform advanced fault-finding, root cause analysis and component-level troubleshooting on laboratory automation and robotic systems.
- Install, deploy and calibrate robotic platforms, ensuring systems meet customer specifications.
- Respond promptly to customer support requests, managing issues from initial diagnosis to resolution.
- Document all service activities, issues and resolutions accurately for knowledge sharing.
- Collaborate with internal support and operations teams on system upgrades and relocations.
- Train customers on the routine operation of their equipment.
- Develop and maintain strong customer relationships through clear communication and proactive support.
- Contribute to the creation of service documentation and technical articles.
- Mentor and train junior engineers as you grow within the team.
Requirements:
- An HNC, equivalent qualification, or a modern apprenticeship in a mechanical or electrical engineering discipline.
- A minimum of 2 years of direct field service or customer-facing support experience.
- A strong electro-mechanical background with hands-on experience repairing large, complex machinery such as robotics, automation equipment, or transferable technology like CT scanners or X-ray systems.
- Proven ability in diagnosing and resolving issues with X/Y/Z axis systems, servo motors, wiring and control circuits.
- Knowledge of computer communications (TCP/IP, RS232).
- Excellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
- An organised and self-managed approach to scheduling, completing tasks and documentation.
- A full, valid driving licence.
- The ability to travel weekly to customer sites, including regular overnight stays (approximately 60-80% of your time).
Benefits:
- A competitive salary and a car allowance.
- An annual bonus based on company and individual performance.
- Company pension.
- A company credit card, with all food, accommodation and travel expenses fully reimbursed.
- A laptop, tools and all necessary equipment to perform your role effectively.
- The flexibility to work from home when not travelling.
If you have a strong background in servicing complex machinery and are looking for a role with autonomy and excellent training, we would love to hear from you.
Field Service Engineer in Leicester employer: Oyster Recruitment Ltd
Contact Detail:
Oyster Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work with robotics and automation. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get hands-on! If you can, try to get some practical experience with robotic systems or similar tech. Whether it's through volunteering, internships, or side projects, showing that you can troubleshoot and repair complex machinery will make you stand out.
✨Tip Number 3
Prepare for the interview by brushing up on your fault-finding skills. Be ready to discuss specific examples of how you've diagnosed and resolved issues in the past. We want to see your problem-solving prowess in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Field Service Engineer in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your electro-mechanical background and any relevant experience with robotics or automation equipment. We want to see how your skills match the role, so don’t be shy about showcasing your fault-finding expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. Mention your hands-on experience and how you’ve successfully tackled similar challenges in the past.
Show Off Your Communication Skills: Since you'll be dealing with customers, it's crucial to demonstrate your ability to communicate technical issues clearly. In your application, give examples of how you've explained complex concepts to non-technical audiences – we love that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Oyster Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your electro-mechanical knowledge and fault-finding skills. Be ready to discuss specific examples of how you've diagnosed and resolved issues with complex machinery, like robotics or automation equipment. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to share experiences where you've built strong relationships or resolved customer issues. Highlight your communication skills and how you can explain technical concepts to non-technical folks. This will demonstrate that you can be the go-to expert for customers.
✨Prepare for Travel Talk
Given the travel requirements, be ready to discuss your flexibility and willingness to spend time at customer sites. Mention any previous experience with travel in your work and how you manage your time effectively while on the road. This will reassure them that you're up for the challenge.
✨Emphasise Team Collaboration
This role isn't just about working solo; you'll need to collaborate with internal teams too. Share examples of how you've worked with others to solve problems or improve processes. This shows that you're a team player who can contribute to the overall success of the company.