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For Companies At a Glance
- Tasks: Lead a high-performing service team to enhance customer experience and drive revenue.
- Company: Dynamic company focused on exceptional service and continuous improvement.
- Benefits: Company car, performance bonuses, generous holiday, and private medical cover.
- Why this job: Join a forward-thinking team and make a real impact in service delivery.
- Qualifications: Proven leadership in service operations and strong decision-making skills.
- Other info: Opportunity for career advancement in a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
Our client seeks a confident, commercially minded leader to head a high-performing Service team, delivering outstanding customer experience while driving revenue and continuous improvement. This hands-on leadership role will oversee service operations, leading people, preventing issues, and enhancing every step of the customer journey.
Key Responsibilities
- Lead and develop a field-based team of engineers and regional managers to meet KPI's and deliver exceptional service.
- Manage daily operations including job scheduling, callouts, stock, and quality control.
- Track performance metrics like first-time fix rates, SLA compliance, chargeable time, and customer satisfaction to drive improvements.
- Collaborate with Sales and Customer Service to identify revenue opportunities and support upsells.
- Handle customer escalations quickly to ensure lasting solutions and process enhancements.
- Structure and equip the department to support business growth and service delivery.
What They’re Looking For
- Proven experience leading service or engineering operations, preferably in field-based or technical settings.
- Coaching-led leadership style with a record of building and motivating high-performing teams.
- Strong decision-making skills, commercial awareness, and the ability to improve margins.
- Comfortable using performance data to guide decisions.
- Excellent communication and influencing skills at all levels.
- Full UK driving licence and willingness to travel nationwide weekly.
Benefits
- Company car
- Annual performance bonus based on KPI achievement
- 25 days holiday, gradually increasing to 28 after 5 years’ service
- Private medical cover
- Life assurance
- Company pension scheme
- On-site parking
If you’re a forward-thinking leader passionate about problem-solving and delivering excellent service, apply now to advance your leadership career.
Head Of Field Operations UK in England employer: Oyster Recruitment Ltd
Contact Detail:
Oyster Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Field Operations UK in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. Remember, they want to see how you can enhance their customer journey!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've built and motivated teams in the past. Highlight your coaching-led approach and how it’s led to high performance and improved service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head Of Field Operations UK in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience in service or engineering operations, and don’t forget to mention any relevant metrics you've improved!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your coaching-led leadership style and how you’ve built high-performing teams. Be sure to connect your past experiences with the responsibilities outlined in the job description.
Showcase Your Decision-Making Skills: In your application, give examples of how you've used performance data to make decisions. This will demonstrate your commercial awareness and ability to drive improvements, which are key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Oyster Recruitment Ltd
✨Know Your Numbers
Make sure you’re familiar with key performance metrics like first-time fix rates and customer satisfaction scores. Being able to discuss these figures confidently will show that you understand the importance of data in driving service improvements.
✨Showcase Your Leadership Style
Prepare examples that highlight your coaching-led leadership approach. Think about times when you’ve motivated a team or resolved conflicts, as this will demonstrate your ability to lead a high-performing service team effectively.
✨Understand the Customer Journey
Be ready to discuss how you would enhance every step of the customer journey. Think about specific strategies you could implement to improve customer experience and drive revenue, as this aligns perfectly with the role’s responsibilities.
✨Prepare for Scenario Questions
Anticipate questions about handling customer escalations or managing daily operations. Practising your responses to these scenarios will help you articulate your problem-solving skills and decision-making abilities during the interview.
