At a Glance
- Tasks: Drive spa revenue by converting enquiries into bookings and memberships.
- Company: Luxury spa environment focused on guest experience and commercial success.
- Benefits: Staff discounts, 28 days holiday, free meals, and training opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Combine your passion for wellness with a rewarding sales role in a premium setting.
- Qualifications: Experience in spa or leisure sales with strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a commercially minded and experienced Sales Manager who excels at converting luxury guest experiences into bookings, memberships and revenue growth?
Our client is looking for an experienced
Spa Sales Manager to take ownership of revenue performance across a premium spa environment.
This is a pivotal role where service, storytelling and guest experience come together to maximise bookings, memberships and overall spa profitability.
You will work closely with wider hotel teams to ensure the spa offering is positioned, presented and delivered in a way that reflects a high-end guest experience, while consistently achieving commercial success.
This is a full-time role working 40 hours per week over 5 shifts, start at either 8:00am or 9:00am.
The rota will mainly fall on weekdays, although some weekend working may be required.
Key Responsibilities
- Drive spa revenue through the conversion of enquiries into bookings, memberships and experiences.
- Manage all spa enquiries from initial contact through to successful completion of sale.
- Proactively develop new business opportunities across memberships, group bookings and corporate wellness.
- Deliver engaging spa show rounds, creating a compelling and aspirational guest journey.
- Support the development and delivery of spa promotions, experiences and membership offerings.
- Monitor spa diary performance and therapist utilisation to support strong occupancy and revenue flow.
- Build and maintain strong relationships with third-party spa partners and agents.
- Ensure the wider hotel team is informed and confident in promoting spa experiences and packages.
- Support guest engagement on-site, identifying opportunities to enhance spend and experience.
- Maintain accurate client data to support ongoing relationship building and targeted marketing activity.
- Produce clear performance insights to support commercial decision making and future planning.
- Who They’re Looking For
- Previous experience in a Spa Sales, Leisure Sales or wellness environments.
- Confident relationship builder with a natural ability to influence and engage.
- Commercially aware with a strong understanding of guest experience-led sales.
- Highly organised with the ability to manage multiple priorities effectively.
- Confident communicator, both in person and in writing.
- Proactive, motivated and comfortable working both independently and collaboratively.
- Strong attention to detail with a thoughtful and strategic approach.
- Resilient and consistent in achieving results within a premium service environment.
- Staff, friends and family rates.
- 28 days holiday.
- Free car parking.
- Free meals on duty.
- Training and development.
- Long service awards.
If you are inspired by the opportunity to combine guest experience with commercial success in a luxury spa environment, we would love to hear from you.
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Contact Details:
Oyster Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Specialist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Oyster Recruitment Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Oyster Recruitment Limited
Don't be shy about reaching out to Oyster Recruitment Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Specialist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Oyster Recruitment Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Oyster Recruitment Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
