At a Glance
- Tasks: Lead a luxury spa, ensuring exceptional guest experiences and team performance.
- Company: Join a prestigious wellness brand focused on service excellence.
- Benefits: Enjoy staff discounts, 28 days holiday, free meals, and training opportunities.
- Other info: Flexible shifts in a dynamic setting with great career growth potential.
- Why this job: Make a real impact in a calming environment while developing your leadership skills.
- Qualifications: Experience as a Spa Manager or Assistant, with strong leadership and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a passionate and experienced spa professional who thrives in a luxury wellness environment, delivering exceptional guest experiences while leading a high performing team? Our client is looking for an experienced Spa Manager to lead the smooth and elegant running of a high-quality spa on a 1 year contract. This is a pivotal role where service excellence, attention to detail and calm, confident leadership come together to deliver a truly memorable guest experience. You will set the tone for a relaxing environment, ensuring every guest experience reflects the highest standards of care, professionalism and warmth. Working closely with the wider team, you will inspire, support and develop colleagues to consistently deliver an exceptional level of service. This is a full-time role working 40 hours per week across five days out of seven. Flexibility is required, as the shift pattern includes early, mid and late shifts, with the earliest start at 7am and the latest finish at 9pm.
Key Responsibilities:
- Lead the daily operation of the spa, ensuring a seamless and luxurious guest experience.
- Inspire and guide a dedicated team of therapists and reception colleagues to deliver exceptional standards.
- Create a calm and welcoming environment that reflects a premium spa experience.
- Ensure every guest interaction is handled with care, professionalism and attention to detail.
- Oversee scheduling, team development and performance.
- Maintain impeccable standards of cleanliness, presentation and ambience.
- Support the delivery of curated spa experiences, treatments and retail offerings.
- Work collaboratively to support revenue growth through thoughtful promotions and guest engagement.
- Monitor financial performance with awareness of quality, standards and guest satisfaction.
- Maintain accurate and well-managed spa scheduling and guest journey coordination.
- Ensure equipment and facilities are maintained to a high standard and always guest-ready.
- Use guest feedback to continuously refine and enhance the spa experience.
Who They’re Looking For:
- Previous experience as a Spa Manager or Assistant Spa Manager.
- Strong leadership skills with experience managing and developing teams.
- Excellent customer service skills with a guest focused approach.
- Commercially aware, with an understanding of luxury guest expectations and revenue opportunities.
- Highly organised with excellent attention to detail.
- Confident, warm communicator with strong interpersonal skills.
- Calm, professional and resilient in a busy environment.
- Passionate about wellbeing, service standards and continuous improvement.
- An understanding of health and safety procedures.
Benefits:
- Staff, friends and family rates.
- 28 days holiday.
- Wellbeing retail discount platforms.
- Free car parking.
- Free meals on duty.
- Training and development.
- Long service awards.
If you are looking to take ownership of a busy spa environment and lead a team to deliver exceptional guest experiences, we would love to hear from you.
Spa Manager employer: Oyster Recruitment Limited
Join a prestigious luxury spa where your passion for wellness and exceptional service will be celebrated. As a Spa Manager, you will thrive in a supportive work culture that prioritises employee growth through training and development opportunities, while enjoying benefits such as generous holiday allowances, free meals on duty, and staff discounts. This role not only allows you to lead a dedicated team in creating memorable guest experiences but also offers a unique chance to contribute to a serene environment that reflects the highest standards of care and professionalism.
Contact Details:
Oyster Recruitment Limited Recruitment Team
