At a Glance
- Tasks: Diagnose technical issues and provide solutions to customers and engineers.
- Company: Leading provider of innovative climate solutions with a focus on sustainability.
- Benefits: Competitive salary, private medical insurance, company bonus, and enhanced pension.
- Other info: Great career progression opportunities in a dynamic and supportive environment.
- Why this job: Join a team making a real impact in climate solutions while developing your technical skills.
- Qualifications: Experience in technical support, excellent communication, and analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
Do you excel at diagnosing technical issues and providing clear solutions for customers and engineers? Our client, a leading provider of innovative climate solutions, is looking for a Technical Support Engineer to join their team. This is an exciting opportunity for a customer-focused professional to play a crucial role in delivering exceptional service and support.
On offer: Competitive base salary of up to £45,000 per annum including extensive benefits: Private Medical Insurance, company bonus, death in service, enhanced pension, purchase additional holiday and fantastic career progression opportunities.
As a Technical Support Engineer, you will be the primary point of contact for clients, providing technical support and ensuring customer satisfaction. Your role will involve working closely with customers and field-based engineers to understand and resolve technical queries promptly. You will perform diagnostics, deliver solutions to optimise temperature control systems, and coordinate with internal teams to address more complex issues.
Responsibilities:
- Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns.
- Proactively manage a high-volume workload across the UK, ensuring efficient resource allocation and timely processing of work orders.
- Provide technical support to technicians, troubleshooting issues and offering guidance to ensure successful completion of tasks.
- Collaborate with Hire, Sales, and Operations teams to share customer insights and foster relationships through exceptional customer service.
- Diagnose system problems during product installation and servicing, working closely with various internal teams to resolve issues efficiently.
- Identify areas for sales opportunity improvement and conduct qualitative and quantitative analysis of customer care interactions.
- Ensure accurate information transfer via CRM and operational systems, generating regular reports to support data-driven decision making.
- Assist service/hire desk and customer care teams with administration during peak times, contributing to overall team success.
Who They’re Looking For:
- Proven expertise in technical support and troubleshooting to identify and resolve issues efficiently.
- Excellent customer support and service skills, with an ability to maintain professional and clear communication.
- Well-developed analytical skills for diagnosing and evaluating complex technical problems.
- The ability to work effectively both independently and as part of a team in an office-based environment.
- Familiarity with temperature control systems is advantageous.
- Relevant certifications or a technical education in engineering or a related field would be beneficial.
This is an excellent opportunity to apply your technical skills in a company focused on creating sustainable climate solutions. If you are a skilled Technical Support Engineer with a commitment to solving problems and helping customers, we would love to hear from you.
Technical Support Engineer in Southampton employer: Oyster Recruitment Limited
Join a leading international company in process temperature control and HVAC solutions, where your expertise as a Commercial Gas Engineer will be valued and rewarded. Enjoy a competitive salary, extensive benefits including door-to-door payments, and opportunities for career progression, all while working predominantly on-site close to home. With a strong commitment to employee growth and a supportive work culture, this is an excellent opportunity for those seeking meaningful and rewarding employment.
Contact Details:
Oyster Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Technical Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common technical support scenarios. Think about how you would diagnose issues with temperature control systems or handle customer queries. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical challenges in the past. This will demonstrate your expertise and give potential employers a taste of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented Technical Support Engineers like you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Technical Support Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical support experience and any relevant skills. We want to see how you’ve tackled similar challenges in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional customer service and how your background makes you a perfect fit for the Technical Support Engineer role.
Show Off Your Problem-Solving Skills:In your application, give us a glimpse of your analytical skills. Share specific instances where you diagnosed and resolved technical issues effectively. We love seeing how you think on your feet!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Oyster Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around temperature control systems. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your expertise and problem-solving skills.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer support. Think about times when you turned a frustrated customer into a satisfied one. Highlighting your communication skills and ability to empathise with clients will set you apart.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific technical scenarios or customer interactions. Practise articulating your thought process clearly and logically. This will demonstrate your analytical skills and ability to think on your feet.
✨Research the Company and Its Values
Familiarise yourself with the company's mission and values, especially their focus on sustainable climate solutions. Showing that you align with their goals will not only impress them but also help you understand how you can contribute to their success.
