At a Glance
- Tasks: Coordinate busy schedules and connect customers with technicians in a dynamic environment.
- Company: Global leader in climate control solutions based in Southampton.
- Benefits: 25 days holiday, private medical insurance, enhanced pension, and career progression.
- Other info: Join a proactive team dedicated to exceptional service and continuous improvement.
- Why this job: Make a real impact while supporting a team focused on sustainability.
- Qualifications: Experience in customer care, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
Are you skilled in co-ordinating busy schedules of technical teams and thrive in busy, customer-focused environments? Our client is a global leader in climate control solutions looking for a Service Desk Co-ordinator to join their Southampton team. If you are a proactive problem-solver with a talent for organisation and a passion for customer care, this could be the perfect role for you.
As a Service Desk Co-ordinator, you'll be the operational hub connecting customers, technicians and management. You'll manage scheduling for planned preventative maintenance, customer breakdowns, warranty work and commissioning activities. Your role is crucial in ensuring customers receive exceptional service whilst supporting technicians to deliver quality work. You'll process invoices, generate performance reports and drive continuous improvement through clear communication and strong relationship building across the regional service desk.
Key Responsibilities:- Handle high-volume incoming calls with a proactive approach, prioritising customer needs and service requests.
- Schedule technician work for planned preventative maintenance, customer breakdowns, warranty and commissioning workloads.
- Build and maintain strong customer relationships, acting as a trusted point of contact throughout service delivery.
- Process invoices timely within agreed approval and target limits across departments.
- Generate regular reports on completed invoiced work orders for management review.
- Support service technicians and coordinate appropriate team cover during peak service periods.
- Communicate updates to supervisors, technicians and customers, identifying opportunities for continuous improvement.
- Share key customer insights to enhance service delivery and customer satisfaction.
- Proven experience in a customer care or service support role.
- Excellent interpersonal skills with the ability to motivate and support technicians.
- Effective written and verbal communication abilities.
- Experience processing invoices and purchase orders.
- Analytical thinking and problem-solving capabilities.
- Proficiency in Microsoft Office.
- Knowledge of manufacturing industry (advantageous).
- 25 days holiday plus bank holidays.
- Option to purchase additional holiday.
- Private Medical Insurance.
- Death in service.
- Enhanced pension.
- Full induction and training.
- Access to wellbeing platforms.
- Fantastic career progression opportunities.
If you are looking for a role where you can use your skills to support a team dedicated to creating a more sustainable future, we would love to hear from you.
Service Desk Coordinator in Southampton employer: Oyster Recruitment Limited
Join a forward-thinking global leader in climate control solutions as a Service Desk Co-ordinator in Southampton, where you'll thrive in a dynamic, customer-focused environment. With a strong emphasis on employee growth, the company offers fantastic career progression opportunities, comprehensive training, and a supportive work culture that values teamwork and innovation. Enjoy generous benefits including private medical insurance, enhanced pension plans, and the chance to contribute to a sustainable future while making a real impact in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator in Southampton
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news related to their climate control solutions. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Desk Coordinator, you'll need to juggle calls and emails like a pro. Try role-playing with a friend or family member to get comfortable with handling customer queries and technician schedules.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Desk Coordinator in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Desk Coordinator role. Highlight your customer care experience and any relevant technical coordination you've done. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your proactive problem-solving skills make you a great fit for this role. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication abilities. Remember, we’re looking for someone who can connect with customers and technicians alike!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Oyster Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Coordinator. Familiarise yourself with scheduling processes, customer care principles, and how to handle high-volume calls. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. Highlight your analytical thinking and how it contributed to better service delivery. This will show that you're proactive and ready to tackle challenges head-on.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, both verbally and in writing. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your interpersonal skills and ability to build relationships.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage busy schedules and prioritise tasks. Share specific strategies or tools you use to stay organised, especially in high-pressure situations. This will reassure the interviewer that you can handle the demands of the role efficiently.
