At a Glance
- Tasks: Coordinate busy schedules and connect customers with technicians for exceptional service.
- Company: Global leader in climate control solutions based in Southampton.
- Benefits: 25 days holiday, private medical insurance, enhanced pension, and career progression.
- Other info: Join a dynamic team with a focus on continuous improvement and wellbeing.
- Why this job: Be the operational hub that drives customer satisfaction and supports a sustainable future.
- Qualifications: Experience in customer care, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Are you skilled in co-ordinating busy schedules of technical teams and thrive in busy, customer-focused environments? Our client is a global leader in climate control solutions looking for a Hire Co-ordinator to join their Southampton team. If you are a proactive problem-solver with a talent for organisation and a passion for customer care, this could be the perfect role for you.
As a Hire Service Desk Co-ordinator, you'll be the operational hub connecting customers, technicians and management. You'll manage scheduling for planned preventative maintenance, customer breakdowns, warranty work and commissioning activities. Your role is crucial in ensuring customers receive exceptional service whilst supporting technicians to deliver quality work. You'll process invoices, generate performance reports and drive continuous improvement through clear communication and strong relationship building across the regional service desk.
Key Responsibilities:- Handle high-volume incoming calls with a proactive approach, prioritising customer needs and service requests.
- Schedule technician work for planned preventative maintenance, customer breakdowns, warranty and commissioning workloads in the hire environment.
- Build and maintain strong customer relationships, acting as a trusted point of contact throughout service delivery.
- Process invoices timely within agreed approval and target limits across departments.
- Generate regular reports on completed invoiced work orders for management review.
- Support service technicians and coordinate appropriate team cover during peak service periods.
- Communicate updates to supervisors, technicians and customers, identifying opportunities for continuous improvement.
- Share key customer insights to enhance service delivery and customer satisfaction.
- Proven experience in a customer care or service support role.
- Excellent interpersonal skills with the ability to motivate and support technicians.
- Effective written and verbal communication abilities.
- Experience processing invoices and purchase orders.
- Analytical thinking and problem-solving capabilities.
- Proficiency in Microsoft Office.
- Knowledge of manufacturing industry (advantageous).
- 25 days holiday plus bank holidays.
- Option to purchase additional holiday.
- Private Medical Insurance.
- Death in service.
- Enhanced pension.
- Full induction and training.
- Access to wellbeing platforms.
- Fantastic career progression opportunities.
If you are looking for a role where you can use your skills to support a team dedicated to creating a more sustainable future, we would love to hear from you.
Hire Coordinator in Southampton employer: Oyster Recruitment Limited
Join a global leader in climate control solutions as a Hire Coordinator in Southampton, where you'll thrive in a dynamic, customer-focused environment. With a commitment to employee growth, the company offers fantastic career progression opportunities, private medical insurance, and a supportive work culture that values teamwork and continuous improvement. Enjoy a generous holiday allowance and access to wellbeing platforms while making a meaningful impact in a role dedicated to sustainability.
Contact Details:
Oyster Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Coordinator in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Hire Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer care and scheduling. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've successfully managed busy schedules or resolved customer issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hire Coordinator in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hire Co-ordinator role. Highlight your customer care experience and any relevant technical coordination you've done. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your proactive problem-solving skills can help us deliver exceptional service. Keep it engaging and personal!
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your written application is clear and concise. Use professional language but let your personality shine through. We love a bit of character!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Oyster Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire Co-ordinator. Familiarise yourself with scheduling techniques and customer service principles, as well as the specific needs of the climate control industry. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Hire Co-ordinator, effective communication is key. Prepare examples of how you've successfully managed customer relationships or resolved issues in previous roles. Be ready to discuss how you would handle high-volume calls and keep everyone informed during busy periods.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve problems on the spot, especially in a customer-focused environment. Highlight your analytical thinking and how you prioritised tasks to ensure smooth operations. This will show that you're proactive and can handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the Hire Co-ordinator role. This not only shows your interest but also helps you assess if the company is the right fit for you.
