At a Glance
- Tasks: Coordinate busy schedules for technicians and ensure exceptional customer service.
- Company: Global leader in climate control solutions based in Southampton.
- Benefits: 25 days holiday, private medical insurance, enhanced pension, and career progression.
- Other info: Join a team dedicated to creating a more sustainable future.
- Why this job: Be the operational hub connecting customers and technicians while making a real impact.
- Qualifications: Experience in customer care, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Are you skilled in co-ordinating busy schedules of technical teams and thrive in busy, customer-focused environments? Our client is a global leader in climate control solutions looking for a Scheduler to join their Southampton team. If you are a proactive problem-solver with a talent for organisation and a passion for customer care, this could be the perfect role for you.
As a Scheduler, you'll be the operational hub connecting customers, technicians and management. You'll manage scheduling for planned preventative maintenance, customer breakdowns, warranty work and commissioning activities. Your role is crucial in ensuring customers receive exceptional service whilst supporting technicians to deliver quality work. You'll process invoices, generate performance reports and drive continuous improvement through clear communication and strong relationship building across the regional service desk.
Key Responsibilities:- Handle high-volume incoming calls with a proactive approach, prioritising customer needs and service requests.
- Schedule technician work for planned preventative maintenance, customer breakdowns, warranty and commissioning workloads.
- Build and maintain strong customer relationships, acting as a trusted point of contact throughout service delivery.
- Process invoices timely within agreed approval and target limits across departments.
- Generate regular reports on completed invoiced work orders for management review.
- Support service technicians and coordinate appropriate team cover during peak service periods.
- Communicate updates to supervisors, technicians and customers, identifying opportunities for continuous improvement.
- Share key customer insights to enhance service delivery and customer satisfaction.
- Proven experience in a customer care or service support role.
- Excellent interpersonal skills with the ability to motivate and support technicians.
- Effective written and verbal communication abilities.
- Experience processing invoices and purchase orders.
- Analytical thinking and problem-solving capabilities.
- Proficiency in Microsoft Office.
- Knowledge of manufacturing industry (advantageous).
- 25 days holiday plus bank holidays.
- Option to purchase additional holiday.
- Private Medical Insurance.
- Death in service.
- Enhanced pension.
- Full induction and training.
- Access to wellbeing platforms.
- Fantastic career progression opportunities.
If you are looking for a role where you can use your skills to support a team dedicated to creating a more sustainable future, we would love to hear from you.
Scheduler in Slough employer: Oyster Recruitment Limited
Join a forward-thinking global leader in climate control solutions as a Scheduler in Southampton, where your organisational skills will shine in a dynamic, customer-focused environment. Enjoy a supportive work culture that prioritises employee wellbeing and offers fantastic career progression opportunities, alongside benefits like private medical insurance and enhanced pension plans. This role not only allows you to make a meaningful impact on customer satisfaction but also contributes to a sustainable future.
Contact Details:
Oyster Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Scheduler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to scheduling and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've successfully managed busy schedules or resolved conflicts in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Scheduler in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling and customer care. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've successfully managed busy schedules and built strong customer relationships.
Show Off Your Communication Skills:Since effective communication is key for this role, make sure your application reflects your written communication skills. Keep it clear, concise, and professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Oyster Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Scheduler role. Familiarise yourself with the key responsibilities like managing technician schedules and processing invoices. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role is all about customer focus, prepare examples of how you've successfully handled customer interactions in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will highlight your proactive approach.
✨Demonstrate Your Organisational Skills
Be ready to discuss your organisational strategies. You might want to share specific tools or methods you use to manage busy schedules effectively. This will reassure the interviewer that you can handle the high-volume demands of the role.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your analytical thinking and problem-solving abilities. Prepare a couple of scenarios where you successfully resolved scheduling conflicts or improved processes. This will showcase your capability to drive continuous improvement in the role.
