At a Glance
- Tasks: Coordinate busy schedules for technical teams and ensure exceptional customer service.
- Company: Global leader in climate control solutions with a focus on sustainability.
- Benefits: 25 days holiday, private medical insurance, enhanced pension, and career progression.
- Other info: Join a dynamic team dedicated to creating a sustainable future.
- Why this job: Be the operational hub connecting customers and technicians while making a real impact.
- Qualifications: Experience in customer care, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Are you skilled in co-ordinating busy schedules of technical teams and thrive in busy, customer-focused environments? Our client is a global leader in climate control solutions looking for a Scheduler to join their Southampton team. If you are a proactive problem-solver with a talent for organisation and a passion for customer care, this could be the perfect role for you.
As a Scheduler, you'll be the operational hub connecting customers, technicians and management. You'll manage scheduling for planned preventative maintenance, customer breakdowns, warranty work and commissioning activities. Your role is crucial in ensuring customers receive exceptional service whilst supporting technicians to deliver quality work. You'll process invoices, generate performance reports and drive continuous improvement through clear communication and strong relationship building across the regional service desk.
Key Responsibilities:- Handle high-volume incoming calls with a proactive approach, prioritising customer needs and service requests.
- Schedule technician work for planned preventative maintenance, customer breakdowns, warranty and commissioning workloads.
- Build and maintain strong customer relationships, acting as a trusted point of contact throughout service delivery.
- Process invoices timely within agreed approval and target limits across departments.
- Generate regular reports on completed invoiced work orders for management review.
- Support service technicians and coordinate appropriate team cover during peak service periods.
- Communicate updates to supervisors, technicians and customers, identifying opportunities for continuous improvement.
- Share key customer insights to enhance service delivery and customer satisfaction.
- Proven experience in a customer care or service support role.
- Excellent interpersonal skills with the ability to motivate and support technicians.
- Effective written and verbal communication abilities.
- Experience processing invoices and purchase orders.
- Analytical thinking and problem-solving capabilities.
- Proficiency in Microsoft Office.
- Knowledge of manufacturing industry (advantageous).
- 25 days holiday plus bank holidays.
- Option to purchase additional holiday.
- Private Medical Insurance.
- Death in service.
- Enhanced pension.
- Full induction and training.
- Access to wellbeing platforms.
- Fantastic career progression opportunities.
If you are looking for a role where you can use your skills to support a team dedicated to creating a more sustainable future, we would love to hear from you.
Scheduler employer: Oyster Recruitment Limited
Join a global leader in climate control solutions as a Scheduler in Southampton, where you'll thrive in a dynamic, customer-focused environment. With a commitment to employee growth, the company offers fantastic career progression opportunities, comprehensive training, and a supportive work culture that values proactive problem-solving and strong communication. Enjoy generous benefits including private medical insurance, enhanced pension plans, and the chance to contribute to a sustainable future while building lasting relationships with customers and technicians.
Contact Details:
Oyster Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Scheduler, you'll need to juggle calls and messages like a pro. Role-play with a friend or use online resources to sharpen your verbal and written communication.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Scheduler role. Highlight your customer care experience and any relevant organisational skills to show us you're the perfect fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully managed schedules or improved customer service in the past.
Show Off Your Communication Skills:Since effective communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to impress us right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Oyster Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Scheduler role and its responsibilities. Familiarise yourself with the key tasks like managing technician schedules and processing invoices. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role is all about customer focus, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to build strong relationships and communicate effectively, as these are crucial for ensuring exceptional service delivery.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific scheduling challenges or customer issues. Think of a few scenarios where you had to use your analytical thinking and problem-solving skills. This will show that you can think on your feet and adapt to busy environments.
✨Demonstrate Your Organisational Skills
As a Scheduler, organisation is key. Be prepared to discuss your methods for prioritising tasks and managing multiple schedules. You might even want to bring along a sample of how you organise your workload, as this can give a tangible insight into your approach.
