Sales Support Specialist

Our client, a growing global business, is looking for a proactive and detail-oriented Sales Support Specialist to join their team and provide exceptional service to their customers.

This is an excellent opportunity to take on a key role as a point of contact for customers, ensuring smooth customer operations, processing and providing essential administrative support to the sales and distribution teams.

To thrive in a fast-paced environment, you will need to have a strong passion for delivering exceptional customer service, be highly organised, and have a keen eye for detail.

Responsibilities:

• Set up new customer accounts, regularly updating and maintaining SAP and internal systems with accurate information.
• Provide pricing details, accurately generate quotations and handle requests for literature from both customers and the Sales Team.
• Manage complaints, processing credits and liaise with Customer Services to resolve enquiries.
• Handle product enquiries, overseeing deliveries and provide updates on new or discontinued products.
• Track equipment proposals.
• Direct technical queries to the appropriate Sales Team.
• Process customer questionnaires, audit requests and agreements.
• Oversee sales reporting, ensuring regular updates and distribution to the Sales Team.
• Assist in coordinating and managing logistics for team meetings and business events.
• Manage and maintain distributor training records, handling bookings and acting as the main point of contact for training-related enquiries.

Key Requirements:

• A minimum of two years’ experience in administration, project coordination, or sales, ideally within a service-based or consumables industry.
• Exceptional customer service and communication abilities.
• Excellent written and verbal communication skills.
• A natural collaborator who values teamwork and achieving targets within tight deadlines.
• Exceptional attention to detail.
• Proficient in Microsoft Excel and Word.

If you have a strong customer-focused mindset, excellent organisational skills and the ability to manage multiple requests efficiently, we’d love to hear from you!

Seniority level

Associate

Employment type

Full-time

Job function

Administrative and Customer Service

Industries

Manufacturing, Chemical Manufacturing, and Medical Equipment Manufacturing

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