At a Glance
- Tasks: Coordinate busy schedules and connect customers with technicians in a dynamic environment.
- Company: Global leader in climate control solutions based in Southampton.
- Benefits: 25 days holiday, private medical insurance, enhanced pension, and career progression.
- Other info: Join a proactive team focused on continuous improvement and exceptional service.
- Why this job: Make a real impact while supporting a team dedicated to sustainability.
- Qualifications: Experience in customer care, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
Are you skilled in co-ordinating busy schedules of technical teams and thrive in busy, customer-focused environments? Our client is a global leader in climate control solutions looking for a Service Desk Co-ordinator to join their Southampton team. If you are a proactive problem-solver with a talent for organisation and a passion for customer care, this could be the perfect role for you.
As a Service Desk Co-ordinator, you'll be the operational hub connecting customers, technicians and management. You'll manage scheduling for planned preventative maintenance, customer breakdowns, warranty work and commissioning activities. Your role is crucial in ensuring customers receive exceptional service whilst supporting technicians to deliver quality work. You'll process invoices, generate performance reports and drive continuous improvement through clear communication and strong relationship building across the regional service desk.
Key Responsibilities:- Handle high-volume incoming calls with a proactive approach, prioritising customer needs and service requests.
- Schedule technician work for planned preventative maintenance, customer breakdowns, warranty and commissioning workloads.
- Build and maintain strong customer relationships, acting as a trusted point of contact throughout service delivery.
- Process invoices timely within agreed approval and target limits across departments.
- Generate regular reports on completed invoiced work orders for management review.
- Support service technicians and coordinate appropriate team cover during peak service periods.
- Communicate updates to supervisors, technicians and customers, identifying opportunities for continuous improvement.
- Share key customer insights to enhance service delivery and customer satisfaction.
- Proven experience in a customer care or service support role.
- Excellent interpersonal skills with the ability to motivate and support technicians.
- Effective written and verbal communication abilities.
- Experience processing invoices and purchase orders.
- Analytical thinking and problem-solving capabilities.
- Proficiency in Microsoft Office.
- Knowledge of manufacturing industry (advantageous).
- 25 days holiday plus bank holidays.
- Option to purchase additional holiday.
- Private Medical Insurance.
- Death in service.
- Enhanced pension.
- Full induction and training.
- Access to wellbeing platforms.
- Fantastic career progression opportunities.
If you are looking for a role where you can use your skills to support a team dedicated to creating a more sustainable future, we would love to hear from you.
Service Desk Coordinator in Portsmouth employer: Oyster Recruitment Limited
Join a forward-thinking global leader in climate control solutions as a Service Desk Co-ordinator in Southampton, where your organisational skills and customer care passion will thrive. Enjoy a supportive work culture that prioritises employee wellbeing, offers comprehensive training, and provides fantastic career progression opportunities, all while contributing to a sustainable future. With benefits like private medical insurance and enhanced pension plans, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Service Desk Coordinator, you'll need to juggle calls and emails like a pro. Try role-playing with a friend or family member to get comfortable with handling customer queries.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Coordinator in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer care and service support. We want to see how you've coordinated busy schedules and built strong relationships, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your proactive problem-solving skills and passion for customer care. Let us know why you’re the perfect fit for the Service Desk Coordinator role.
Show Off Your Communication Skills:Since effective communication is key in this role, make sure your application reflects your written abilities. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Oyster Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Coordinator. Familiarise yourself with scheduling techniques, customer service best practices, and how to handle high-volume calls. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. Highlight your analytical thinking and how it contributed to better service delivery. This will show that you're proactive and capable of handling challenges effectively.
✨Communicate Clearly and Confidently
During the interview, practice clear and concise communication. Since the role involves liaising between customers and technicians, it's essential to convey your thoughts effectively. Use specific examples to illustrate your points and ensure you listen actively to the interviewer's questions.
✨Build Rapport with the Interviewer
Establishing a connection with the interviewer can set you apart. Be personable and engage in small talk if appropriate. Show genuine interest in the company’s mission, especially their focus on climate control solutions, and express how your values align with theirs.
